What are the key features of Help Desk Software?

These Are the key features of Help Desk Software. Billing and Invoicing, Self Service Portal, Leave Tracking (Vacation), Contact Management, Project Management, Marketing Automation, Customer Support, List Management, Employee Database, Call Logging

Is there a free version or trial available for Help Desk Software?

Yes. Here are some Help Desk Software with free trial. Zendesk Support, Zoho Desk, Tidio Helpdesk, SysAid, LiveAgent, Help Scout, Gorgias, Salesforce Service Cloud, osTicket, Jitbit Helpdesk, Freshdesk, HelpDesk, Vision Helpdesk, UVdesk, Reamaze

What are top rated Help Desk Software?

Here are top rated Help Desk Software. Richpanel, HESK, Movidesk, EvantoDesk, UseDesk, Little SaaS Communication, Chorally, Wisdom, Happitu, Supportbench, Plumsail HelpDesk, Gladly, Elevio, GetHelp, LiveAgent

Is there any Help Desk Software available with the mobile app?

Yes. Here are some Help Desk Software available with the mobile app. Zendesk Support, Zoho Desk, Tidio Helpdesk, SysAid, LiveAgent, Help Scout, Gorgias, Salesforce Service Cloud, osTicket, TeamSupport, Jitbit Helpdesk, Freshdesk, Vision Helpdesk, Reamaze, Deskpro

What are the best Help Desk Software for small businesses?

Here are best Help Desk Software for small businesses. SysAid, LiveAgent, Help Scout, Zoho Desk, Gorgias, Salesforce Service Cloud, osTicket, TeamSupport, Jitbit Helpdesk, Freshdesk, HelpDesk, Vision Helpdesk, UVdesk, Reamaze, CommBox

What are the key features of Help Desk Software?

These Are the key features of Help Desk Software. Ticket Management, Knowledge Base, Alerts (Escalation), Live Chat, Multi-Channel Communication, Self Service Portal, Automated Routing, Customizable Branding, Contract (SLA Management), Known Issue Management, Surveys & Feedback, Macros (Templated Responses), Document Storage, Incident Management, Social Media Integration, Community Forums, Agent Scheduling, Knowledge Database, Shortcut Messages, Visitor Targeting, Offline Form, Co-Browsing, Transfers, AI Assistant, Contact Management, Customer Support, Call Me Option, AI based Chatbots, Project Management, Task Management, Reporting (Analytics), Chat (Messaging), List Management, Call Logging, Time & Expense Tracking, Status Tracking, Video Chat, Product Catalog, Marketing Automation, Invoice History, Project Planning, Call Monitoring, Role Management, Personalized URL, Persistent Chat, Billing and Invoicing, Leave Tracking (Vacation), Employee Database, Customizable Invoices, Project Billing, Document Management, Brainstorming, Cooperative Writing, Version Control, Content Management, Percent-Complete Tracking, Collaboration Tools, Task Assigning, Queue Management (Calls), Billable & Non-billable Hours, Mobile Time Tracking, Reporting and Analysis, Online Invoicing, Automatic Time Capture, Timesheet Management, Hourly Billing, Recurring (Subscription Billing), Discussion Boards, Group Calendars, Alerts, Progress Tracking, Task Scheduling, Task Tracking, Time Tracking, Drag and Drop, Auto Call Recording, Concurrency Support, Inbound Call Center, Outbound Call Center, IVR Support, Mobile Booking, Meeting Room Booking, Rich Text Editor, White Labeling, Online Booking, Style Editor, Organizational Charting, Recommendation Engine

List of Free Help Desk Software in April 2025

Showing 21-40 out of 115

List of the Best Help Desk Software For Free as of April 2025

9.1

Spot Score

UseResponse

Effortless help desk management made easy.

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4.2

(21)

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Product Description

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

Pricing

Free Trial available

Starts from $1,490/Year

9.1

Spot Score

Mojo Helpdesk

Efficient, integrated help desk for all your needs.

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4.1

(155)

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Product Description

The Mojo HelpDesk software is designed for customers who need advanced, integrated help desk software with all the features of Mojo but with many more capabilities. Features include password protected access, automated troubleshooting tools, multi site client management, security & firewall ...

Pricing

Free Trial available

Starts from $12.60/Month when Billed Yearly

9.0

Spot Score

Supportbench

Efficient Support Management for SMBs

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4.9

(72)

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Product Description

Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & customization options. Supportbench. has helped customers with similar requirements, to better manage their ...

Pricing

Free Trial available

Starts from $32/Month when Billed Yearly

9.0

Spot Score

HappyFox

Efficient support, happy customers.

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4.4

(146)

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Product Description

The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...

Pricing

Free Trial available, Try Now

Starts from $29/Month when Billed Yearly

9.0

Spot Score

Deskero

Streamlining customer support, one click at a time.

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4.3

(70)

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Product Description

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

9.0

Spot Score

Dixa

Efficient, collaborative, and customizable customer support solution.

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3.9

(292)

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Product Description

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Pricing

Free Trial available, Try Now

Starts from $39/User/Month

8.9

Spot Score

Wowdesk

Effortless customer support at your fingertips.

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4.7

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Product Description

Wowdesk is a simple and powerful customer support software that provides one-stop service. It combines the functions of knowledge management and customer support so user can effectively manage customers and employees. It's intuitive, tons of functionality out of the box, beautiful design, and ...

Pricing

Free Trial available

Starts from $6/User/Month, also offers free forever plan

8.9

Spot Score

SherpaDesk

Effortless help desk management for all your needs.

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4.5

(29)

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Product Description

SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communities or internal teams, self service ticket submission via the web or email ...

Pricing

Free Trial available

Starts from $9/Tech, also offers free forever plan

8.9

Spot Score

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

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4.4

(76)

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Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

8.9

Spot Score

Helprace

Effortless help desk management and customer satisfaction.

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4.3

(4)

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Product Description

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

8.9

Spot Score

Sugester

Simplify client management with efficient ticket tracking.

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4.0

(4)

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Product Description

Sugester is a Help Desk Software which lets business manage their clients. It comes with a user-friendly interface and allows to track clients' tickets from the time they are created to when they are resolved. Users can also allocate resources to each ticket, as well as see the results of those ...

Pricing

Free Trial available

Starts from $9/User/Month, also offers free forever plan

8.8

Spot Score

Milldesk

Streamline customer service with Milldesk's powerful solutions.

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4.5

(2)

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Product Description

Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...

Pricing

Free Trial available

Milldesk offers custom pricing plan

8.8

Spot Score

Faveo HELPDESK

Streamline your support with Faveo Help Desk.

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4.4

(12)

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Product Description

Faveo's Help Desk Software is designed to help IT Managers and Administrators provide exceptional Support to their customers. The Faveo Help Desk tool places the user in direct contact with one individual for Live Chat, email support, personalized email alerts, Ask a Question tools, Ticket ...

Pricing

Starts from $1,382One-Time Payment, also offers free forever plan

8.8

Spot Score

Support.cc by 500apps

Efficient support at your fingertips.

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Product Description

Support.ly is the new software as a service solution for IT support, customer support and external helpdesk functions. From one central area individuals can monitor and control multiple support agents on different locations, chat with online customers and receive all incoming requests via email ...

Pricing

Free Trial available

Starts from $9.99/Month when Billed Yearly

8.7

Spot Score

Richpanel

Transform your customer support with Richpanel.

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5.0

(2)

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Product Description

Richpanel is Live Chat Software

Pricing

Free Trial available

Starts from $80/Month when Billed Yearly

8.7

Spot Score

Desk360

Streamline customer support for better business performance.

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4.5

(70)

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Product Description

Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve technical services organization. The help desk software is used by thousands of companies worldwide to ...

Pricing

Free Trial available

Starts from $19/Month when Billed Yearly, also offers free forever plan

8.7

Spot Score

ProProfs Help Desk

Effortlessly manage all your customer support needs.

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4.5

(16)

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Product Description

From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, ...

Pricing

Free Trial available

Starts from $10/User/Month when Billed Yearly

8.7

Spot Score

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

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4.3

(30)

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Product Description

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

Pricing

8.7

Spot Score

Helpy

Empowering support for a thriving business.

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3.8

(2)

Add to compare

Product Description

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

Pricing

Free Trial available

Starts from $15/User/Month

8.7

Spot Score

BoldDesk

Streamline your support with BoldDesk's advanced features.

Request a Quote

Add to compare

Product Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly

1 2 3 4 ...6

Software	Entry Price	Ratings	Spot Score	Learn More
SysAid	-	4.5	9.8	SysAid Pricing
LiveAgent	$15	4.7	9.8	LiveAgent Pricing
Help Scout	$20, Billed Yearly	4.4	9.7	Help Scout Pricing
Zoho Desk	$7, yearly	4.4	9.7	Zoho Desk Pricing
Gorgias	$10	4.3	9.6	Gorgias Pricing
Salesforce Service Cloud	$25, yearly	4.6	9.6	Salesforce Service Cloud Pricing
osTicket	$9	4.3	9.6	osTicket Pricing
TeamSupport	-	4.4	9.6	TeamSupport Pricing
Jitbit Helpdesk	$24.92, Billed Yearly	4.4	9.5	Jitbit Helpdesk Pricing
Freshdesk	$15, Billed Yearly	4	9.5	Freshdesk Pricing

Best Help Desk Software For Free

UseResponse

Effortless help desk management made easy.

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

Mojo Helpdesk

Efficient, integrated help desk for all your needs.

The Mojo HelpDesk software is designed for customers who need advanced, integrated help desk software with all the features of Mojo but with many more capabilities. Features include password protected access, automated troubleshooting tools, multi site client management, security & firewall ...

Supportbench

Efficient Support Management for SMBs

Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & customization options. Supportbench. has helped customers with similar requirements, to better manage their ...

HappyFox

Efficient support, happy customers.

The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...

Deskero

Streamlining customer support, one click at a time.

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

Dixa

Efficient, collaborative, and customizable customer support solution.

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Wowdesk

Effortless customer support at your fingertips.

Wowdesk is a simple and powerful customer support software that provides one-stop service. It combines the functions of knowledge management and customer support so user can effectively manage customers and employees. It's intuitive, tons of functionality out of the box, beautiful design, and ...

SherpaDesk

Effortless help desk management for all your needs.

SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communities or internal teams, self service ticket submission via the web or email ...

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

Helprace

Effortless help desk management and customer satisfaction.

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

Sugester

Simplify client management with efficient ticket tracking.

Sugester is a Help Desk Software which lets business manage their clients. It comes with a user-friendly interface and allows to track clients' tickets from the time they are created to when they are resolved. Users can also allocate resources to each ticket, as well as see the results of those ...

Milldesk

Streamline customer service with Milldesk's powerful solutions.

Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...

Faveo HELPDESK

Streamline your support with Faveo Help Desk.

Faveo's Help Desk Software is designed to help IT Managers and Administrators provide exceptional Support to their customers. The Faveo Help Desk tool places the user in direct contact with one individual for Live Chat, email support, personalized email alerts, Ask a Question tools, Ticket ...

Support.cc by 500apps

Efficient support at your fingertips.

Support.ly is the new software as a service solution for IT support, customer support and external helpdesk functions. From one central area individuals can monitor and control multiple support agents on different locations, chat with online customers and receive all incoming requests via email ...

Richpanel

Transform your customer support with Richpanel.

Richpanel is Live Chat Software

Desk360

Streamline customer support for better business performance.

Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve technical services organization. The help desk software is used by thousands of companies worldwide to ...

ProProfs Help Desk

Effortlessly manage all your customer support needs.

From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, ...

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

Helpy

Empowering support for a thriving business.

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

BoldDesk

Streamline your support with BoldDesk's advanced features.

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

Compare Top Products

Top Help Desk Software

Frequently Asked Questions (FAQs)