Spot Score

BoldDesk

Streamline your support with BoldDesk's advanced features.

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Starts from $8/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Media

Customers

Integrations

Support

FAQs

What is BoldDesk?

Affiliate Disclosure

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, you can use its no-code automation feature to reduce time-intensive processes in every step of the ticket cycle. You can also create Service Level Agreements (SLAs) to specify automatic response and resolution times for

Pricing

Starts from $8/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

BoldDesk software demo

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BoldDesk Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

BoldDesk Pricing

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Free Trial

Yes, It's available

BoldDesk Pricing

Starts from $8/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

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Pricing Plans

Standard (Agent Based)

Email ticketing
Knowledge base
Ticket auto assignment
Custom ticket fields
SLA management

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Growth (Agent Based)

Includes features of Starter plan, plus
Ticket event and time trigger rules
CSAT surveys
Internal knowledge base
SLA notification

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Enterprise (Agent Based)

Includes features of Growth plan, plus
Multi-brand help desk
Multi-brand knowledge base
Ticket Approvals (New)
Activity/Task Management (New)

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Standard (Unlimited Agents)

Unlimited Agents
Unlimited Articles
12,000 Tickets / Year
Unlimited End-users
Email ticketing

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Explore in-depth pricing

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Disclaimer: Pricing information for BoldDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for BoldDesk

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BoldDesk Customers

IBM

Intel

Siemens

Apple

Bosch

BoldDesk Integrations

4.4

4.3

4.3

BoldDesk Support

Customer Service

Online

Location

Morrisville, North Carolina

Reach out to BoldDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

BoldDesk is a Help Desk Software. BoldDesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.

Some top alternatives to BoldDesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and AzureDesk.

Yes, BoldDesk provides API.

No, BoldDesk doesn't provide mobile app.

BoldDesk is located in Morrisville, North Carolina

BoldDesk offers Free Trial, Subscription pricing models

Yes, BoldDesk can integrate with Jira, Microsoft Teams

The starting price of BoldDesk is $8/User/Month when Billed Yearly

Researched by Rajat Gupta