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What does 'Contract (SLA Management)' mean?

A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and the expected level of service to be provided to the customer at all times. Vendors, services, and industries all have different agreements. Before subscribing to an IT service, the SLA should be thoroughly examined and tailored to maximize service value for both the end-user and the business. Service providers should note the distinctions between internal outputs and customer-facing results since they can assist in establishing service expectations. Service level agreements can cover/define a wide range of internal goals and KPIs.

Software with Contract (SLA Management) functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
Cloudways - Cloud Management Platform
Cloudways
-9.84.8Visit Website
RepairShopr - Auto Repair Software
RepairShopr
-9.84.5Visit Website
SysAid - Help Desk Software
SysAid
-9.84.5Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
Help Scout - Help Desk Software
Help Scout

$20, Billed Yearly

9.74.4Visit Website
Zoho Desk - Help Desk Software
Zoho Desk

$14, Billed Yearly

9.74.4Visit Website
Gorgias - Help Desk Software
Gorgias

$10,

9.64.3Visit Website
Salesforce Service Cloud - Help Desk Software
Salesforce Service Cloud

$25,

9.64.6Visit Website
osTicket - Help Desk Software
osTicket

$9,

9.64.3Visit Website
TeamSupport - Help Desk Software
TeamSupport
-9.64.4Visit Website
Jitbit Helpdesk - Help Desk Software
Jitbit Helpdesk

$24.92, Billed Yearly

9.54.4Visit Website
Freshdesk - Help Desk Software
Freshdesk

$15, Billed Yearly

9.54Visit Website
HelpDesk - Help Desk Software
HelpDesk

$29, Billed Yearly

9.44.3Visit Website
Vision Helpdesk - Help Desk Software
Vision Helpdesk

$12, Billed Yearly

9.44.4Visit Website
LiveHelpNow - Live Chat Software
LiveHelpNow

$9,

9.34.3Visit Website