Paycor

Provides a wide range of features, including payroll, recruiting, onboarding, performance management, and benefits administration, making it a comprehensive HR platform.

Modern platform that is mostly user-friendly and offers integrations for payroll, time tracking, and employee onboarding.

Self-service tools like the Paycor mobile app enable employees to access payroll, hours, and pay stubs conveniently.

Helps automate hiring and performance reviews, saving significant time for HR staff and managers.

The customizable general ledger is valuable for nonprofits and other organizations that require detailed financial tracking.

Consistently poor customer service with long response times, lack of assigned representatives, and frequent case mismanagement.

Error-prone implementation and setup processes, including incorrect payroll filings, data entry mistakes, and tax deductions from the wrong accounts.

Expensive to add new features, which can be prohibitive for smaller organizations, especially nonprofits.

Lack of robust training during onboarding, with clients left to learn the software on their own post-implementation.

Reporting features are limited and outdated, requiring workarounds for essential reports or financial tracking needs.

Mishandling of sensitive employee data during a data breach, coupled with inadequate follow-through on promised credit protection services.

Frequent personnel changes in customer success teams and lack of continuity in issue resolution.

Taxes and compliance-related errors have caused penalties for some users, increasing frustration and operational challenges.