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9.7

Spot Score

Help Scout - Help Desk Software

Help Scout

Streamline customer support with Help Scout.

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Starts from $20/User/Month when Billed Yearly

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What is Help Scout?

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration and a free trial before buying. Use Help Scout email support, live chat, help desk and knowledge base all in one easy to use interface. No more switching between multiple applications just to get the job done.

Pricing

  • Starts from $20/User/Month when Billed Yearly

  • Free Trial available

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

  • Mobile - Android

  • Mobile - iOS

Help Scout software demo

View demo

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Help Scout Reviews & Ratings

4.4

Very Good

Based on 741 ratings & 325 reviews

Rating Distribution

Excellent

(237)

Very Good

(67)

Good

(11)

Poor

(5)

Terible

(5)

User Review

JG

Joe Garcia

03/19/24

5 out of 5

10 Years and counting

We've been using HelpScout for a decade and it's been a pleasure to grow our company alongside the HS team! We originally moved from a shared Google ...

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AL

Amy Lozano Iltis

03/06/24

5 out of 5

Love HelpScout!

We love using HelpScout and their support team is super friendly and knowledgeable.

CH

Corina Hobbs

01/29/24

5 out of 5

Attractive Platform & Phenomenal Customer Support!

The Help Scout platform is one of the most user-friendly interfaces I have encountered in my career. The ability to customize workflows, mailbox ...

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WB

Wes Brown

01/21/24

5 out of 5

Lisa Bradley-Excellent AM!

Lisa Bradley, our Account Manager, is always extremely helpful. When we've had questions about how to best utilize HelpScout and its many features she ...

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Help Scout Customers

YETI-logo

YETI

Trello-logo

Trello

Mixmax-logo

Mixmax

Honey-logo

Honey

Spindrift-logo

Spindrift

GrowSurf-logo

GrowSurf

OnePageCRM-logo

OnePageCRM

Efficient App-logo

Efficient App

Threadless-logo

Threadless

OkCupid-logo

OkCupid

Help Scout Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Boston, Massachusetts

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Help Scout is a Help Desk Software. Help Scout offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and many more functionalities.

Some top alternatives to Help Scout includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and HESK.

Yes, Help Scout provides API.

Yes, Help Scout provides mobile app.

Help Scout is located in Boston, Massachusetts

Help Scout offers Free Trial, Subscription pricing models

Yes, Help Scout can integrate with Freshbooks, Jira, Clockify, Trello and many more.You can find more integration for Help Scout here

The starting price of Help Scout is $20/User/Month when Billed Yearly

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Researched by Rajat Gupta