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Freshservice

Streamline your support process with ease.

4.4

Add to compare

Starts from $19/User/Month when Billed Yearly

Overview

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Freshservice?

Affiliate Disclosure

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing solution. Freshservice supports email, web, social media, forums and third party issue tracking systems.

Pricing

Starts from $19/User/Month when Billed Yearly
Free Trial available

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Freshservice software demo

View demo

Freshservice Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Freshservice Pricing

Starts from $19/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Starter

Incident Management
Knowledge Base
Self Service Portal
SLA Management
Workflow Automator

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Growth

Includes features of Starter plan, plus
Service Catalog
Asset Management
Purchase Order Management
Employee Onboarding

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Pro

Includes features of Growth plan, plus
Problem Management
Change Management
Release Management
Project Management

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Enterprise

Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
Freddy Agent Assist (BETA)
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account

Explore in-depth pricing

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Freshservice pricing

Freshservice pricing

Disclaimer: Pricing information for Freshservice is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Freshservice

Free Freshservice Alternatives

Jira

Efficiently plan, track, and launch ...

9.8

Very Good

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SolarWinds Service Desk

Streamline IT service management ...

Very Good

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Jira Service Desk

Efficiently manage service requests ...

Very Good

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IBM Control Desk

Streamline your service desk with ...

Excellent

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Recommended

Freshdesk

Empower your support team to excel.

9.5

Very Good

Visit website Compare Freshservice vs Freshdesk

HelpDesk

Streamline customer support and ...

9.4

Very Good

Visit website Compare Freshservice vs HelpDesk

TOPdesk

Efficiency and collaboration done

Visit website Compare Freshservice vs TOPdesk

ReadyDesk

Streamline your customer support ...

8.3

Visit website Compare Freshservice vs ReadyDesk

TechExcel ServiceWise

Streamline your IT processes with ease.

Very Good

Visit website Compare Freshservice vs TechExcel ServiceWise

Scopedesk

Streamlining support, satisfied ...

Excellent

Visit website Compare Freshservice vs Scopedesk

View all Freshservice alternatives

Freshservice Reviews & Ratings

4.4

Very Good

Based on 1491 ratings & 946 reviews

Rating Distribution

Excellent

(781)

Very Good

(144)

Good

(13)

Poor

(3)

Terible

(5)

User Review

NE

Naeem Ejaz

11/15/24

5 out of 5

good addition of freddy ai.

Date of experience: November 15, 2024

MM

Michele Mangiaterra

11/14/24

5 out of 5

Freshservice is a great ITSM

Freshservice is a great tool for your company, to manage internal issues and deliver internal services or give support to your customers. You can ...

Read more

DZ

Darius Zelvys

11/14/24

5 out of 5

Great

Great. Simply great.

GE

Gordon English

11/13/24

5 out of 5

Great agent!

agent took the time to solve the issue instead of just sending instructions

View all Reviews

Freshservice Customers

vroom

Cordant

Addison Lee

M and C Saatchi

AUTO1 Group

Grant Broadcasters

Aramex

Swinerton Builders

Unidays

Judson University

Freshservice Integrations

View all integrations

Freshservice Support

Contact

+1 (866) 832-3090

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Mateo, California

Reach out to Freshservice Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk and Scopedesk.

Yes, Freshservice provides API.

Yes, Freshservice provides mobile app.

Freshservice is located in San Mateo, California

Freshservice offers Free Trial, Subscription pricing models

Yes, Freshservice can integrate with Quickbooks, Freshbooks, Jira, Harvest and many more.You can find more integration for Freshservice here

The starting price of Freshservice is $19/User/Month when Billed Yearly

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Researched by Rajat Gupta