Freshservice Reviews in January 2025: User Ratings, Pros & Cons

good addition of freddy ai.

Date of experience: November 15, 2024

Great

Great. Simply great.

Freshservice is a great ITSM

Freshservice is a great tool for your company, to manage internal issues and deliver internal services or give support to your customers. You can build workflows to do a variety of different actions, they allow you even to communicate with a third party application. There are many options for portal customization and ticket view, but if you can't find the option that you want and/or can't do a certain operation with workflows, you can also build your custom app with their developer kit ...

Great agent!

agent took the time to solve the issue instead of just sending instructions

Quick and simple.

Date of experience: November 06, 2024

Jack of all trades

Great tool! It's a jack of all trades. Does everything my team wants. Very intuitive UI. We were able to get up and running pretty quickly.

"Easy to customise tool"

What do you like best about Freshservice? The most important area of the tool is form customisation and Freshservice meets all complex requirements and it is easy to use at the same time. Compared to it's competetors, Freshservice provides all ITSM requirements and it is user friendly. What do you dislike about Freshservice? The alert management is still basic. It needs work like able to undo certain actions by us. It could be made better by enabling service bot for requestors as well. It ...

"World best ticketing tool"

What do you like best about Freshservice? I really love Freshservice features like easy-to-log-in, design, security, dashboard, Customer support and assign ticket tracking. What do you dislike about Freshservice? In my own words, I think it's a little costly compared to others ticketing tools. What problems is Freshservice solving and how is that benefiting you? Freshservice customer support is always ready to help your valuable customer. he resolves all types of queries on sort spend on ...

"Freshservice: A Powerful and User-Friendly IT Help Desk Solution"

What do you like best about Freshservice? As a Senior IT Service Desk Analyst , I have been using Freshservice for over a year and I am very satisfied with its features and performance. Freshservice is a cloud-based service desk and IT service management solution that helps me and my team to handle all the IT support requests from our employees and customers. Some of the features that I like best about Freshservice are: Powerful agent help desk capabilities: Freshservice allows me to ...

"Best ticketing tool ever used!"

What do you like best about Freshservice? Itoffer solid self-service and ticket-management tools. It has all the features that any ideal IT team would look for. The pricing is very competitive while compared to other ticketing platforms. What do you dislike about Freshservice? I have been using Freshservice for almost a year and had no issues. I would like too asset integration into the ticketing tool which would be more helpful when completing onboarding or offboardings. What problems is ...