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TechExcel ServiceWise - Service Desk Software

TechExcel ServiceWise

Streamline your IT processes with ease.

3.9

(9)
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TechExcel ServiceWise offers custom pricing plan

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What is TechExcel ServiceWise?

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, events and tasks, self-service, and more. This makes it a great fit for companies of all sizes. With TechExcel ServiceWise, you'll get the advanced ticketing features

Pricing

  • TechExcel ServiceWise offers custom pricing plan

  • Free Trial available

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

TechExcel ServiceWise software demo

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TechExcel ServiceWise was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

TechExcel ServiceWise is best suited for

  • employee count

    Employee count: 50-500 employees.

  • industries

    Industries: Industries include IT Service Management, Healthcare, Education, Telecommunications, and Financial Services.

  • Job titles

    Job Titles: Typical users are Service Desk Managers, IT Support Specialists, Customer Service Representatives, and Operations Managers.

Benefits of using TechExcel ServiceWise

  • Streamlined Operations: With TechExcel ServiceWise, your team can automate routine tasks, freeing up valuable time for more strategic initiatives. Imagine the productivity boost as manual processes are transformed into seamless workflows.

  • Enhanced Customer Satisfaction: We know that happy customers lead to loyal ones. ServiceWise provides tools for tracking and resolving issues efficiently, ensuring your clients receive timely support and feel valued at every interaction.

  • Comprehensive Reporting: Gain actionable insights with robust reporting features. You'll have access to real-time data that helps you make informed decisions, allowing your organization to adapt quickly to changing needs and trends.

TechExcel ServiceWise Pricing

Claim a Free Trial

Free Trial

  • Yes, It's available

TechExcel ServiceWise Pricing

  • TechExcel ServiceWise offers custom pricing plan

Pricing Model

  • Free trial

  • Paid Plans (Quotation Based )

Claim a Free Trial

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Why users might consider alternative to TechExcel ServiceWise?

  • Users might seek alternatives if they require more user-friendly interfaces, as some find TechExcel ServiceWise complex and challenging to navigate, impacting their overall efficiency and user experience.

  • Organizations with specific industry needs may look for tailored solutions, as TechExcel ServiceWise may not offer the specialized features required for niche sectors or unique operational workflows.

  • Scalability can be a concern; businesses experiencing rapid growth may find that TechExcel ServiceWise does not scale effectively, prompting them to explore options that better support expanding teams and increased workloads.

  • Integration with existing systems is crucial; users might consider alternatives if they encounter difficulties connecting TechExcel ServiceWise with other critical software applications, hindering seamless operations and data flow.

  • Cost-effectiveness is a key factor; organizations may explore alternatives if they perceive TechExcel ServiceWise as expensive compared to competitors offering similar features at lower prices, impacting budget allocations.

TechExcel ServiceWise Reviews & Ratings

3.9

Very Good

Based on 9 ratings & 4 reviews

Rating Distribution

Excellent

(2)

Very Good

(0)

Good

(0)

Poor

(2)

Terible

(0)

User Review

AU

Anonymous User

09/17/21

5 out of 5

"ServiceWise"

What do you like best about ServiceWise? ServiceWise helps sort my work tickets in the easiest way What do you dislike about ServiceWise? Nothing to ...

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AU

Anonymous User

03/18/18

1.5 out of 5

"Clunky User Experience "

What do you like best about ServiceWise? Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. What do ...

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AU

Anonymous User

03/17/18

1.5 out of 5

"ServiceWise, a dated product"

What do you like best about ServiceWise? The amount of information that you can use in ServiceWise is incredibly in-depth. What do you dislike about ...

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AU

Anonymous User

10/24/16

4.5 out of 5

"Easy to use"

What do you like best about ServiceWise? I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing ...

Read more

TechExcel ServiceWise Customers

Premier Health-logo

Premier Health

TriTech-logo

TriTech

TechExcel ServiceWise Support

Contact

1-800-439-7782

Customer Service

Online

Location

Lafayette, California

Reach out to TechExcel ServiceWise Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to TechExcel ServiceWise includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.

Yes, TechExcel ServiceWise provides API.

No, TechExcel ServiceWise doesn't provide mobile app.

TechExcel ServiceWise is located in Lafayette, California

TechExcel ServiceWise offers Free Trial, Quotation Based pricing models

We don't have information regarding integrations of the TechExcel ServiceWise as of now.

The starting price is not disclosed by TechExcel ServiceWise. You can visit TechExcel ServiceWise pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.