Jira Service Desk

Efficiently manage service requests with ease.

4.1

(1068)

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Starts from $10One-Time Payment, also offers free forever plan

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Overview

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Jira Service Desk?

Affiliate Disclosure

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the business needs.

Pricing

Starts from $10One-Time Payment
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Installed - Windows
Installed - Mac

Jira Service Desk software demo

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Jira Service Desk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Jira Service Desk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Jira Service Desk Pricing

Starts from $10One-Time Payment
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (One-time license /Subscription )

Claim a Free Trial

Pricing Plans

Free

User limits : Up to 3 agents
Customer limit : Unlimited
Service request management
Incident management
Change management

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Standard

$20

/User/Month

User limits : Up to 5,000 agents
Includes features of Free plan, plus
Global and multi-project automation : 500 executions per month
Audit logs
Storage : 250 GB file storage

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Premium

$40

/User/Month

Includes features of Standard plan, plus
Global and multi-project automation : 1,000 executions per user per month (combined)
Admin insights
IP allowlisting (Beta)
Sandbox (coming soon)

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Server (Self-managed)

$10

One-Time Payment

Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance

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Disclaimer: Pricing information for Jira Service Desk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Jira Service Desk

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Jira Service Desk Reviews & Ratings

4.1

Very Good

Based on 1068 ratings & 269 reviews

Rating Distribution

Excellent

(133)

Very Good

(109)

Good

(21)

Poor

(5)

Terible

(1)

User Review

Akash N

01/23/24

5 out of 5

"User friendly tool for Task management"

What do you like best about Jira Service Management? I started using Jira at the start of my career, and it has been a very user-friendly experience ...

Michael G

12/19/23

5 out of 5

"JSM review"

What do you like best about Jira Service Management? Proven and flexible - perfect companion to the rest of the suite. What do you dislike about Jira ...

Ronald E

10/17/23

5 out of 5

"Jira"

What do you like best about Jira Service Management? Allows me to collaborate with my team easily despite being in remote locations What do you ...

Ayona P

10/04/23

5 out of 5

"Best tool for Task Assignment!"

What do you like best about Jira Service Management? JIra has been an user friendly interface that allows me in monitoring progress and efficiently ...

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Jira Service Desk Customers

Domino's

Airbnb

Square

The Telegraph

Sotheby's

Puppet

Jira Service Desk Support

Contact

+61 2 9262 1443

Customer Service

Online

Location

Sydney, Australia

Reach out to Jira Service Desk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk and GLPI.

Yes, Jira Service Desk provides API.

No, Jira Service Desk doesn't provide mobile app.

Jira Service Desk is located in Sydney, Australia

Jira Service Desk offers Free Trial, Freemium, One-time license, Subscription pricing models

We don't have information regarding integrations of the Jira Service Desk as of now.

The starting price of Jira Service Desk is $10One-Time Payment

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].