Overview
Pricing
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Ratings
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Customers
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FAQs
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all sizes, GLPI offers streamlined efficiency, flexibility and control. It is the perfect software to help manage time, resources, and networks.
Free Trial available
Large Enterprises
Medium Business
Small Business
SaaS/Web/Cloud
Mobile - Android
Installed - Windows
Installed - Mac
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GLPI was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
GLPI is best suited for
Employee count: 50 to 500 employees.
Industries: IT Management, Education, Healthcare, Manufacturing, Retail, Nonprofit, and Telecommunications.
Job Titles: IT Managers, Help Desk Technicians, System Administrators, Network Administrators, and Support Staff.
Benefits of using GLPI
Streamlined Asset Management: With GLPI, we can effortlessly track and manage all IT assets in one centralized system. This not only enhances visibility but also reduces the time spent searching for information.
Improved Incident Management: When issues arise, GLPI enables our teams to quickly log, prioritize, and resolve incidents. This proactive approach helps us maintain service quality and improve user satisfaction.
Powerful Reporting and Analytics: By leveraging GLPI's robust reporting features, we can gain valuable insights into our IT operations. This data-driven approach allows us to make informed decisions that align with our strategic goals.
Free Trial
Yes, It's available
Pricing Model
Free trial
Paid Plans (Open-source /Subscription )
Pricing Plans
GLPI Community
CMDB
Helpdesk
Financial Management
Project Management
Administration
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GLPI Network Cloud
Price for 1 IT agent
IT assets unlimited
End users unlimited
Support L.3 unlimited
Community plugins*
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On-premises Basic
Up to 10 IT agents
Up to 500 IT assets
End users unlimited
Support L.3 unlimited
Community plugins
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On-premises Standard
Up to 50 IT agents
Up to 5000 IT assets
End users unlimited
Support L.3 unlimited
Community plugins
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Screenshots of the GLPI Pricing Page
Disclaimer: Pricing information for GLPI is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Why users might consider alternative to GLPI?
Users may seek alternatives to GLPI due to its complex interface, which can pose a steep learning curve for new users, hindering productivity and efficient ticket management for IT teams.
Organizations requiring seamless integration with other software solutions might find GLPI lacking, as it may not support certain modern applications or services essential for their workflow.
Some users may experience performance issues with GLPI, particularly in larger environments, prompting them to consider more robust alternatives that can handle high volumes of data and user activity without lag.
The need for advanced reporting and analytics features might drive users away from GLPI, as they may find its built-in tools insufficient for their strategic decision-making processes.
Budget constraints can also lead users to explore alternatives, as GLPI's licensing costs or associated expenses may not align with the financial resources available for IT management tools.
GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket management capabilities and integration possibilities. The platform's intuitive graphical interface and ease of use make handling tasks a breeze, while its reporting ...Read more
Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
Easy to use and customize, offering a complete ITSM solution.
Excellent graphical interface with easy handling and reporting features.
Provides project and contract management, automatic inventory, and deployment in multiple environments.
Newcomers may find the richness of features and customizations overwhelming without proper support.
Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
User Review
MA
Michael A
12/14/23
"GLPI is the best open source ITIL system I ever met."
What do you like best about GLPI? Very customizable open-source IT assets management & support ticket system with a large supporting community. What ...
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JA
Javier A
11/13/23
"Complete and highly integrable ticket management"
What do you like best about GLPI? It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
JA
Javier A
11/13/23
"Complete and highly integrable ticket management"
What do you like best about GLPI? It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs
JG
Joseph G
01/10/23
"GLPI excellent platform for IT Asset Management"
What do you like best about GLPI? GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it ...
Read more
Airbus
Habitat
Doctolib
la-poste
Comdata
Rent-a-car
Senju
Customer Service
Online
Location
Paris, Île-de-France
Stuck on something? We're here to help with all the questions and answers in one place.
Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
No, GLPI doesn't provide API.
Yes, GLPI provides a mobile app.
GLPI is located in Paris, Île-de-France
GLPI offers Free Trial, Open-source, Subscription pricing models
The starting price is not disclosed by GLPI. You can visit GLPI pricing page to get the latest pricing.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
