Spot Score

osTicket

Streamline customer service and save time with osTicket.

4.3

(56)

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Starts from $9/User/Month, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is osTicket?

Affiliate Disclosure

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right choice for small business who require a feature rich system with enterprise level features.

Pricing

Starts from $9/User/Month
Free Trial available

Customer Type

Individuals
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

osTicket software demo

View demo

osTicket Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

osTicket Pricing

Claim a Free Trial

Free Trial

Yes, It's available

osTicket Pricing

Starts from $9/User/Month
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Open Source

Community Support
Email Integration Supported

Cloud Hosted

/User/Month

Powered by a support system
Email Integration Supported
Email & phone ongoing support
Free Walk-through Session
Managed Upgrades & Maintenance

Show more +

Virtual Appliance

Includes everything in Cloud-hosted plan, plus
Customized to fit your business needs

Explore in-depth pricing

Screenshots of the osTicket Pricing Page

Disclaimer: Pricing information for osTicket is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for osTicket

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Freshdesk

Empower your support team to excel.

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Very Good

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HelpDesk

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9.4

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SysAid

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UVdesk

Customer service made easy, with

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osTicket Reviews & Ratings

4.3

Very Good

Based on 56 ratings & 42 reviews

Rating Distribution

Excellent

(31)

Very Good

(8)

Good

(2)

Poor

(0)

Terible

(1)

User Review

Cindy

10/03/21

5 out of 5

Useful free ticketing platform

PROS & CONS What are the best aspects of this product? I can completely change the hosted version the way I want. Also, thanks to this platform we ...

Leticia

07/24/21

5 out of 5

A cheaper option compared to the pricey ones in the market.

PROS & CONS What are the best aspects of this product? I love the fact that it's a self-hosted version. What's more, the ball is in your court when ...

Jeanne

02/15/21

5 out of 5

My primary go-to helpdesk platform.

PROS & CONS What are the best aspects of this product? OS Ticket has a developer community and user base that are both experienced and established. ...

Myron

01/16/21

4 out of 5

Perfect for whatever it is we need.

PROS & CONS What are the best aspects of this product? It has everything we want in giving a hand to our customers. It's a thing of beauty. We're ...

View all Reviews

osTicket Integrations

4.4

3.2

4.6

4.5

View all integrations

osTicket Support

Contact

+1 318-290-3674

Customer Service

Business Hours

Online

Location

Alexandria, Louisiana

Reach out to osTicket Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

osTicket is a Help Desk Software. osTicket offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to osTicket includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and GLPI.

Yes, osTicket provides API.

Yes, osTicket provides mobile app.

osTicket is located in Alexandria, Louisiana

osTicket offers Free Trial, Freemium, Subscription, Quotation Based pricing models

Yes, osTicket can integrate with Jira, Wix, GitHubYou can find more integration for osTicket here

The starting price of osTicket is $9/User/Month

Researched by Rajat Gupta