Spot Score

HelpDesk

Streamline customer support and boost team productivity.

4.3

(50)

Save to Favourites

Add to compare

Starts from $29/User/Month when Billed Yearly

Request a Quote

Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is HelpDesk?

Affiliate Disclosure

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ticket assignments, and private messages to resolve customer issues with greater precision. This simple yet powerful solution boosts team productivity and saves agents' time. HelpDesk offers a single transparent pricing plan that includes all features.

Pricing

Starts from $29/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

HelpDesk software demo

Do you work for HelpDesk? Take Control of this page. Click here

HelpDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

HelpDesk Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

HelpDesk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

HelpDesk Pricing

Starts from $29/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Team

Multiple mailboxes
Reply address assigned to Team
Multiple email templates
Automated assignment
Collision detection

Show more +

Enterprise

Includes features of Team plan, plus
Security Audit log Security assistance
Audit log
Security assistance
Product training

Show more +

Explore in-depth pricing

Screenshots of the HelpDesk Pricing Page

Disclaimer: Pricing information for HelpDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for HelpDesk

Free HelpDesk Alternatives

Recommended

Zendesk Support

Effortlessly manage customer ...

9.2

Very Good

Visit website Compare HelpDesk vs Zendesk Support

Recommended

Zoho Desk

Efficient support for all your ...

9.7

Very Good

Visit website Compare HelpDesk vs Zoho Desk

Recommended

Tidio Helpdesk

Transform Customer Interactions ...

Visit website Compare HelpDesk vs Tidio Helpdesk

Freshservice

Streamline your support process ...

Very Good

Compare HelpDesk vs Freshservice

Freshdesk

Empower your support team to excel.

9.5

Very Good

Compare HelpDesk vs Freshdesk

SupportBee

Effortlessly manage your customer ...

9.2

Very Good

Compare HelpDesk vs SupportBee

Teamwork Desk

Effortlessly improve customer ...

8.9

Very Good

Compare HelpDesk vs Teamwork Desk

SysAid

Streamline IT support anytime,

9.8

Very Good

Compare HelpDesk vs SysAid

Jitbit Helpdesk

Streamline customer support with ...

9.5

Very Good

Compare HelpDesk vs Jitbit Helpdesk

Snappy

Streamlining IT support for greater ...

8.1

Compare HelpDesk vs Snappy

Helpspot

Effortlessly manage your customer ...

7.9

Compare HelpDesk vs Helpspot

ReadyDesk

Streamline your customer support ...

8.3

Compare HelpDesk vs ReadyDesk

HelpdeskEddy

Boost your customer service with ...

8.3

Very Good

Compare HelpDesk vs HelpdeskEddy

Help Desk Premier

Streamline your help desk needs ...

7.8

Compare HelpDesk vs Help Desk Premier

Support.cc by 500apps

Efficient support at your fingertips.

8.8

Compare HelpDesk vs Support.cc by 500apps

BoldDesk

Streamline your support with ...

8.7

Compare HelpDesk vs BoldDesk

View all HelpDesk alternatives

HelpDesk Reviews & Ratings

4.3

Very Good

Based on 50 ratings & 25 reviews

Rating Distribution

Excellent

(23)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

User Review

David

05/02/24

5 out of 5

Helpdesk does exactly what we need it to …

Helpdesk does exactly what we need it to do . More importantly it does it efficiently and makes the management of our support task effortless.

Vir Jayan

05/02/24

5 out of 5

The software is organised and easy to…

The software is organised and easy to navigate. I like that reports can be generated quickly within any time frame / selected 'Teams'.

Fritz Deinzer

04/30/24

5 out of 5

Great Service

Date of experience: April 30, 2024

Jean Phillips

04/29/24

5 out of 5

We find the system very helpful

We find the system very helpful, easy to use and customize - there are several options for customizing that we have made use of and have become ...

View all Reviews

HelpDesk Customers

achieveCE

Bungalow.Net

Rategenius

STS Gaming Group

4Over4.com

Cloverly

Hostwinds

Pure.gear

Tradera

MightyCall

HelpDesk Support

Customer Service

24/7 (Live rep)

Online

Location

Lower Silesia, Poland

Reach out to HelpDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

HelpDesk is a Help Desk Software. HelpDesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

Yes, HelpDesk provides API.

No, HelpDesk doesn't provide mobile app.

HelpDesk is located in Lower Silesia, Poland

HelpDesk offers Free Trial, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the HelpDesk as of now.

The starting price of HelpDesk is $29/User/Month when Billed Yearly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].