Spot Score

HelpDesk

Streamline customer support and boost team productivity.

4.3

(50)

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Starts from $29/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is HelpDesk?

Affiliate Disclosure

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ticket assignments, and private messages to resolve customer issues with greater precision. This simple yet powerful solution boosts team productivity and saves agents' time. HelpDesk offers a single transparent pricing plan that includes all features.

Pricing

Starts from $29/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

HelpDesk software demo

View demo

HelpDesk Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

HelpDesk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

HelpDesk Pricing

Starts from $29/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Team

Multiple mailboxes
Reply address assigned to Team
Multiple email templates
Automated assignment
Collision detection

Show more +

Enterprise

Includes features of Team plan, plus
Security Audit log Security assistance
Audit log
Security assistance
Product training

Show more +

Explore in-depth pricing

Screenshots of the HelpDesk Pricing Page

Disclaimer: Pricing information for HelpDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for HelpDesk

Free HelpDesk Alternatives

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Freshdesk

Empower your support team to excel.

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SupportBee

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HelpDesk Reviews & Ratings

4.3

Very Good

Based on 50 ratings & 25 reviews

Rating Distribution

Excellent

(23)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

User Review

David

05/02/24

5 out of 5

Helpdesk does exactly what we need it to …

Helpdesk does exactly what we need it to do . More importantly it does it efficiently and makes the management of our support task effortless.

Vir Jayan

05/02/24

5 out of 5

The software is organised and easy to…

The software is organised and easy to navigate. I like that reports can be generated quickly within any time frame / selected 'Teams'.

Fritz Deinzer

04/30/24

5 out of 5

Great Service

Date of experience: April 30, 2024

Jean Phillips

04/29/24

5 out of 5

We find the system very helpful

We find the system very helpful, easy to use and customize - there are several options for customizing that we have made use of and have become ...

View all Reviews

HelpDesk Customers

Bungalow.Net

Rategenius

STS Gaming Group

4Over4.com

Pure.gear

MightyCall

Cloverly

achieveCE

Tradera

Hostwinds

HelpDesk Integrations

4.4

4.3

4.2

4.4

4.3

4.6

4.5

4.4

View all integrations

HelpDesk Support

Customer Service

24/7 (Live rep)

Online

Location

Lower Silesia, Poland

Reach out to HelpDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

HelpDesk is a Help Desk Software. HelpDesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to HelpDesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and BoldDesk.

Yes, HelpDesk provides API.

No, HelpDesk doesn't provide mobile app.

HelpDesk is located in Lower Silesia, Poland

HelpDesk offers Free Trial, Subscription, Quotation Based pricing models

Yes, HelpDesk can integrate with Jira, Salesforce, HubSpot CRM, Shopify and many more.You can find more integration for HelpDesk here

The starting price of HelpDesk is $29/User/Month when Billed Yearly

Researched by Rajat Gupta