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9.4/10

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

4.3

(50)

Add to compare

Starts from $29/User/Month when Billed Yearly

What is HelpDesk?

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ticket assignments, and private messages to resolve customer issues with greater precision. This simple yet powerful solution boosts team productivity and saves agents' time. HelpDesk offers a single transparent pricing plan that includes all features.

Pricing

  • Starts from $29/User/Month when Billed Yearly

  • Free Trial available

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Software demo

View demo

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HelpDesk Pricing

Claim a Free Trial

Free Trial

  • Yes, It's available

HelpDesk Pricing

  • Starts from $29/User/Month when Billed Yearly

Pricing Model

  • Free trial

  • Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Screenshots of the HelpDesk Pricing Page

Disclaimer: Pricing information for HelpDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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HelpDesk Reviews & Ratings

4.3

Very Good

Based on 50 ratings & 25 reviews

Rating Distribution

Excellent

(23)

Very Good

(2)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Log in Required to View Reviews

D

David

05/02/24

5 out of 5

Helpdesk does exactly what we need it to …

Helpdesk does exactly what we need it to do . More importantly it does it efficiently and makes the management of our support task effortless.

VJ

Vir Jayan

05/02/24

5 out of 5

The software is organised and easy to…

The software is organised and easy to navigate. I like that reports can be generated quickly within any time frame / selected 'Teams'.

FD

Fritz Deinzer

04/30/24

5 out of 5

Great Service

Date of experience: April 30, 2024

JP

Jean Phillips

04/29/24

5 out of 5

We find the system very helpful

We find the system very helpful, easy to use and customize - there are several options for customizing that we have made use of and have become ...

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HelpDesk Media

HelpDesk Customers

Bungalow.Net-logo

Bungalow.Net

Rategenius-logo

Rategenius

STS Gaming Group-logo

STS Gaming Group

4Over4.com-logo

4Over4.com

Pure.gear-logo

Pure.gear

MightyCall-logo

MightyCall

Cloverly-logo

Cloverly

achieveCE-logo

achieveCE

Tradera-logo

Tradera

Hostwinds-logo

Hostwinds

HelpDesk Support

Customer Service

24/7 (Live rep)

Online

Location

Lower Silesia, Poland

Reach out to HelpDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

HelpDesk is a Help Desk Software. HelpDesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
Read More

Here's a list of the best alternatives for HelpDesk

Yes, HelpDesk provides API.

No, HelpDesk doesn’t provide mobile app.

HelpDesk is located in Lower Silesia, Poland

HelpDesk offers Free Trial, Subscription, Quotation Based pricing models

Yes, HelpDesk can integrate with

Read More