A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps, or in-app by rating the agent's performance and the number of products or services available. It's a helpful feature of live chat software that you may personalize with a greeting message and a feedback option that suits your company's needs. Surveys and feedback are simple yet efficient techniques to learn about your customers' opinions on your company. It's one of the most effective techniques to figure out where your customer service lacks and improve customer retention strategies. The survey questionnaire should be created based on your business needs to provide successful results.
Product | Free Trial | Starting Price | Spot Score | Rating | Actions |
---|---|---|---|---|---|
RepairShopr | - | 9.8 | 4.5 | Visit Website | |
SysAid | - | 9.8 | 4.5 | Visit Website | |
LiveAgent | $15, | 9.8 | 4.7 | Visit Website | |
Help Scout | $20, Billed Yearly | 9.7 | 4.4 | Visit Website | |
Zoho Desk | $14, Billed Yearly | 9.7 | 4.4 | Visit Website | |
Gorgias | $10, | 9.6 | 4.3 | Visit Website | |
Salesforce Service Cloud | $25, | 9.6 | 4.6 | Visit Website | |
osTicket | $9, | 9.6 | 4.3 | Visit Website | |
TeamSupport | - | 9.6 | 4.4 | Visit Website | |
Jitbit Helpdesk | $24.92, Billed Yearly | 9.5 | 4.4 | Visit Website | |
Freshdesk | $15, Billed Yearly | 9.5 | 4 | Visit Website | |
HelpDesk | $29, Billed Yearly | 9.4 | 4.3 | Visit Website | |
Vision Helpdesk | $12, Billed Yearly | 9.4 | 4.4 | Visit Website | |
LiveHelpNow | $9, | 9.3 | 4.3 | Visit Website | |
Helpshift | - | 9.3 | 4.1 | Visit Website |