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What does 'Surveys & Feedback' mean?

A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps, or in-app by rating the agent's performance and the number of products or services available. It's a helpful feature of live chat software that you may personalize with a greeting message and a feedback option that suits your company's needs. Surveys and feedback are simple yet efficient techniques to learn about your customers' opinions on your company. It's one of the most effective techniques to figure out where your customer service lacks and improve customer retention strategies. The survey questionnaire should be created based on your business needs to provide successful results.

Software with Surveys & Feedback functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
RepairShopr - Auto Repair Software
RepairShopr
-9.84.5Visit Website
SysAid - Help Desk Software
SysAid
-9.84.5Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
Help Scout - Help Desk Software
Help Scout

$20, Billed Yearly

9.74.4Visit Website
Zoho Desk - Help Desk Software
Zoho Desk

$14, Billed Yearly

9.74.4Visit Website
Gorgias - Help Desk Software
Gorgias

$10,

9.64.3Visit Website
Salesforce Service Cloud - Help Desk Software
Salesforce Service Cloud

$25,

9.64.6Visit Website
osTicket - Help Desk Software
osTicket

$9,

9.64.3Visit Website
TeamSupport - Help Desk Software
TeamSupport
-9.64.4Visit Website
Jitbit Helpdesk - Help Desk Software
Jitbit Helpdesk

$24.92, Billed Yearly

9.54.4Visit Website
Freshdesk - Help Desk Software
Freshdesk

$15, Billed Yearly

9.54Visit Website
HelpDesk - Help Desk Software
HelpDesk

$29, Billed Yearly

9.44.3Visit Website
Vision Helpdesk - Help Desk Software
Vision Helpdesk

$12, Billed Yearly

9.44.4Visit Website
LiveHelpNow - Live Chat Software
LiveHelpNow

$9,

9.34.3Visit Website
Helpshift - Live Chat Software
Helpshift
-9.34.1Visit Website