Help Desk Software Features

An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a company uses an invoice to collect money from its cu...read more

A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themselves when they require assistance, information, ...read more

Employee leave patterns are essential to monitoring the amount of paid leave, sick leave, and holiday trends within your company. Because automation of leave management increases the risk ...read more

Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most basic form, an address book or an Excel or Google s...read more

Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is described in project documentation, prepared at the ...read more

Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet channels while automating tiresome operations. ...read more

Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product. From product planning to installation, training,...read more

Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals with the list owner, and coordinating fulfillment ...read more

A database of employees comprises vital information such as each employee's personal information and company-related information such as their pay scale, employment date, and more. In addi...read more

Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call recording and phone tapping. Data from a telecom...read more

A personalized invoice, even one that is only semi-stylized, is an opportunity to improve your company's image. Customizing invoices adds a layer of depth to your communications. Simple tw...read more

Online invoicing allows you to create and deliver invoices to your vendors via email rather than printing and mailing physical copies. You can send invoices directly from your online accou...read more

Meeting Room Booking is a highly efficient feature that allows users to easily schedule and manage meetings or events within an organization. This feature eliminates the need for manual bo...read more

Apps that track your work and prepare timesheets for you are called automatic time capturing apps. They figure out what you do in a day using a combination of sophisticated capture softwar...read more

A timesheet is a physical or electronic tool that allows you to track and record your working hours. As an employer, this means you'll be able to see exactly how many hours each employee h...read more