Spot Score

Zoho Desk

Efficient support for all your business needs.

4.4

(3462)

Save to Favourites

Add to compare

Starts from $7/user/month when yearly

Visit Website

Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Zoho Desk?

Affiliate Disclosure

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can easily set up an email address for business and create a free website with online forms.

Pricing

Starts from $7/user/month when yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Zoho Desk software demo

Do you work for Zoho Desk? Take Control of this page. Click here

Zoho Desk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Zoho Desk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Zoho Desk Pricing

Starts from $7/user/month when yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Express

/user/month

Small business essentials:
Email
Social media
Web forms
Direct assignment

Show more +

Standard

$20

/user/month

Everything in Express +
Live chat (Business Messaging)
Instant messaging
Community forum
Knowledge base

Show more +

Professional

$35

/user/month

Everything in Standard +
Telephony
Blueprints
Multi-department
Round-robin assignment

Show more +

Enterprise

$50

/user/month

Everything in Professional +
Answer bot
Zia
AI assistant
Guided Conversations

Show more +

Explore in-depth pricing

Screenshots of the Zoho Desk Pricing Page

Disclaimer: Pricing information for Zoho Desk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Zoho Desk

Free Zoho Desk Alternatives

Recommended

Zendesk Support

Effortlessly manage customer ...

9.2

Very Good

Visit website Compare Zoho Desk vs Zendesk Support

Recommended

Tidio Helpdesk

Transform Customer Interactions ...

Visit website Compare Zoho Desk vs Tidio Helpdesk

ManageEngine ServiceDesk Plus

Solving IT problems, keeping ...

Very Good

Compare Zoho Desk vs ManageEngine ServiceDesk Plus

Jira Service Desk

Efficiently manage service requests ...

Very Good

Compare Zoho Desk vs Jira Service Desk

HelpDesk

Streamline customer support and ...

9.4

Very Good

Compare Zoho Desk vs HelpDesk

SysAid

Streamline IT support anytime,

9.8

Very Good

Compare Zoho Desk vs SysAid

Desky

Streamline support with a smart ...

Compare Zoho Desk vs Desky

ReadyDesk

Streamline your customer support ...

8.3

Compare Zoho Desk vs ReadyDesk

Sitehelpdesk

Efficient support solutions for ...

7.6

Very Good

Compare Zoho Desk vs Sitehelpdesk

Trakdesk

Streamline, organize, and improve ...

8.6

Very Good

Compare Zoho Desk vs Trakdesk

View all Zoho Desk alternatives

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.

User Review

Steve A

02/19/24

5 out of 5

"Perfect Solution at a Wonderful Price"

What do you like best about Zoho Desk? Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing ...

Steve A

02/19/24

5 out of 5

"Perfect Solution at a Wonderful Price"

What do you like best about Zoho Desk? Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing ...

Jaime C

02/09/24

4.5 out of 5

"Uso de herramienta"

What do you like best about Zoho Desk? El seguimiento de las solicitudes y la parametrización de los campos y módulos What do you dislike about Zoho Desk?

Jaime C

02/09/24

4.5 out of 5

"Uso de herramienta"

What do you like best about Zoho Desk? El seguimiento de las solicitudes y la parametrización de los campos y módulos What do you dislike about Zoho Desk?

View all Reviews

Zoho Desk Customers

NHS

Rogers

ESSILOR

Cartika Banner

Siemens Energy

IIFL

Godrej

ICICI Prudential Mutual Fund

Mercedes-Benz

DAIMLER

Rio Tinto

Lyca Mobile

Zoho Desk Integrations

View all integrations

Zoho Desk Support

Contact

[email protected]

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Mathalamparai, Tenkasi, TN, India

Reach out to Zoho Desk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zoho Desk is a Help Desk Software. Zoho Desk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk and BoldDesk.

Yes, Zoho Desk provides API.

Yes, Zoho Desk provides a mobile app.

Zoho Desk is located in Mathalamparai, Tenkasi, TN, India

Zoho Desk offers Free Trial, Subscription pricing models

Yes, Zoho Desk can integrate with Zoho Books, Jira, Trello, Zoho Projects and many more.You can find more integration for Zoho Desk here

The starting price of Zoho Desk is $7/user/month when yearly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Zoho Desk

What is Zoho Desk?

Pricing

Customer Type

Platform Type

Zoho Desk software demo

Zoho Desk Features

Zoho Desk Pricing

Free Zoho Desk Alternatives

Zendesk Support

Tidio Helpdesk

ManageEngine ServiceDesk Plus

Jira Service Desk

HelpDesk

SysAid

Desky

ReadyDesk

Sitehelpdesk

Trakdesk

Zoho Desk Reviews & Ratings

Expert's Review

Zoho Desk pros and cons

Zoho Desk Customers

Zoho Desk Integrations

Zoho Desk Support

Reach out to Zoho Desk Social channels

Frequently Asked Questions (FAQs)