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Compare Zoho Desk vs Jira Service Desk vs Freshservice

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Overview

Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More

Entry Level Pricing
  • Starts from $14 , Billed Yearly
  • Starts from $10
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.7/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

17 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $14 , Billed Yearly
        • $10
        Pricing Plans
        • Free

          • 3 Free Agents

          • Email Ticketing

          • Comment in Ticket

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        • Standard

          • Unlimited Agents

          • Includes features of Free plan, plus

          • Ticket Tags: 20 Tags/Ticket

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        • Professional

          • Includes features of Standard plan, plus

          • Ticket Tags: 30 Tags/Ticket

          • Approvals

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        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        2628

        Very Good

        1272

        Good

        213

        Poor

        15

        Terible

        19

        Excellent

        133

        Very Good

        109

        Good

        21

        Poor

        5

        Terible

        1

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Customers

        Customers
        NHS

        NHS

        Zoho Desk_customers_0

        Zoho Desk_customers_0

        Zoho Desk_customers_3

        Zoho Desk_customers_3

        Domino's

        Domino's

        Airbnb

        Airbnb

        Square

        Square

        Media and Screenshots

        Screenshots
        Zoho Desk

        4 Screenshots

        Jira Service Desk screenshot

        5 Screenshots

        Videos
        video-0

        4 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Zoho Desk and Jira Service Desk offer a Free Trial.

        Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

        Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Zoho Desk Starts at $14/User/Month when Billed Yearly whereas for Jira Service Desk Starts at $10One-Time Payment.

        Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

        Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].