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9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in January 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

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Starts from $14/User/Month when Billed Yearly, also offers free forever plan

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

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Showing 1-10 out of 4147

SA

Steve A

02/19/24

5 out of 5

"Perfect Solution at a Wonderful Price"

What do you like best about Zoho Desk? Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing system. It also includes an online support portal, options for live chat, self-service and the ability to integrate with their CRM solution.

SA

Steve A

02/19/24

5 out of 5

"Perfect Solution at a Wonderful Price"

What do you like best about Zoho Desk? Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing system. It also includes an online support portal, options for live chat, self-service and the ability to integrate with their CRM solution.

JC

Jaime C

02/09/24

4.5 out of 5

"Uso de herramienta"

What do you like best about Zoho Desk? El seguimiento de las solicitudes y la parametrización de los campos y módulos What do you dislike about Zoho Desk?

JC

Jaime C

02/09/24

4.5 out of 5

"Uso de herramienta"

What do you like best about Zoho Desk? El seguimiento de las solicitudes y la parametrización de los campos y módulos What do you dislike about Zoho Desk?

KA

Kevin A

01/31/24

3.5 out of 5

"Functional Service Desk Offering"

What do you like best about Zoho Desk? Any Service Desk Offering that operates within a Browser based interface rather than an installable client gives it an advantage. It offers work anywhere options, cross OS support and ultimately its very flexible.

AJ

Allen J

01/21/24

4 out of 5

"Zoho Desk and Simpro integration"

What do you like best about Zoho Desk? Like the ease of use and customisation. Need to do more trial with SLA automations What do you dislike about Zoho Desk?

MK

Michał K

01/10/24

5 out of 5

"Streamlining Support with Zoho Helpdesk"

What do you like best about Zoho Desk? Zoho Desk's user-friendly interface, knowledge base integration, and scalable design empower businesses to deliver exceptional customer support experiences.

MK

Michał K

01/10/24

5 out of 5

"Streamlining Support with Zoho Helpdesk"

What do you like best about Zoho Desk? Zoho Desk's user-friendly interface, knowledge base integration, and scalable design empower businesses to deliver exceptional customer support experiences.

AU

Anonymous User

01/09/24

5 out of 5

"Zoho desk is awesome"

What do you like best about Zoho Desk? Zoho desk has an easy onboarding process, a great number of integrations like wechat and call centers which makes it great to start of simple by integrating the inbox and then refine the process to introduce more complex scenarios like external callcenters.

AU

Anonymous User

01/09/24

5 out of 5

"Zoho desk is awesome"

What do you like best about Zoho Desk? Zoho desk has an easy onboarding process, a great number of integrations like wechat and call centers which makes it great to start of simple by integrating the inbox and then refine the process to introduce more complex scenarios like external callcenters.