What is Zendesk Support used for ?

Zendesk Support is a Help Desk Software. Zendesk Support offers the following functionalities: Incident Management,Social Media Integration,Multi-Channel Communication,Macros (Templated Responses),Document Storage,Customizable Branding,Ticket Management,Surveys & Feedback,Known Issue Management,Knowledge Base,Contract (SLA Management),Community Forums,Automated Routing,Alerts (Escalation),Self Service Portal,Live Chat,AI based Chatbots,AI Assistant

What are the top alternatives for Zendesk Support ?

Here's a list of the best alternatives for Zendesk Support : Zoho Desk,ManageEngine ServiceDesk Plus,Deskero,Support Hub,HelpDesk,Desky,Help Scout,Salesforce Service Cloud,ReadyDesk,Sitehelpdesk,HESK,BoldDesk

What are the free alternatives for Zendesk Support ?

Here's a list of free alternatives for Zendesk Support : Zoho Desk,ManageEngine ServiceDesk Plus,Deskero,Support Hub,HelpDesk,Desky,Help Scout,Salesforce Service Cloud

9.2/10

Spot Score

Zendesk Support

Effortlessly manage customer requests with Zendesk Support.

4.3

(7934)

Add to compare

Starts from $49/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Zendesk Support?

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization is saving time and boosting productivity. Zendesk Support allows for complete visibility into customer requests and in-app threaded conversations and in-app surveys that help to track requests and satisfaction.

Pricing

Starts from $49/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Software demo

View Demo

Zendesk Support Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

AI based Chatbots

AI Assistant

Zendesk Support Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Zendesk Support Pricing

Starts from $49/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Suite Team

$59

Suite Growth

$99

Suite Professional

$125

Suite Enterprise

$199

Explore in-depth pricing

Screenshots of the Zendesk Support Pricing Page

Disclaimer: Pricing information for Zendesk Support is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Zendesk Support

Free Zendesk Support Alternatives

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ManageEngine ServiceDesk Plus

Solving IT problems, keeping ...

Very Good

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Deskero

Streamlining customer support, one ...

9.0

Very Good

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Support Hub

Revolutionize customer support and ...

7.4

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HelpDesk

Streamline customer support and ...

9.4

Very Good

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Desky

Streamline support with a smart ...

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Help Scout

Streamline customer support with ...

9.7

Very Good

Visit website Compare Zendesk Support vs Help Scout

Salesforce Service Cloud

Customer service made smarter, ...

9.6

Excellent

Visit website Compare Zendesk Support vs Salesforce Service Cloud

ReadyDesk

Streamline your customer support ...

8.3

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Sitehelpdesk

Efficient support solutions for ...

7.6

Very Good

Visit website Compare Zendesk Support vs Sitehelpdesk

View all Zendesk Support alternatives

Zendesk Support Reviews & Ratings

4.3

Very Good

Based on 7934 ratings & 26 reviews

Rating Distribution

Excellent

(26)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Brian Colsell

03/07/24

5 out of 5

Best solution for ticketing.

I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is ...

Brian Colsell

03/07/24

5 out of 5

Best solution for ticketing.

I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is ...

Barbara Glenn

01/27/24

5 out of 5

I'm new at this

I'm new at this. Started a trial. I hope it is easy to use

Barbara Glenn

01/27/24

5 out of 5

I'm new at this

I'm new at this. Started a trial. I hope it is easy to use

Judith Johnston

01/23/24

5 out of 5

So Happily Surprised

I've already sent a comment along with my positive rating for your agent "Sky" who responded to my recent inquiry. I was so happily surprised by the ...

Judith Johnston

01/23/24

5 out of 5

So Happily Surprised

I've already sent a comment along with my positive rating for your agent "Sky" who responded to my recent inquiry. I was so happily surprised by the ...

View all Reviews

Zendesk Support Media

Compare Zendesk Support with alternatives

Zendesk Support

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Support Hub

Zendesk Support

HelpDesk

Zendesk Support

Desky

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Help Scout

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Salesforce Service Cloud

Zendesk Support

ReadyDesk

Zendesk Support Support

Contact

+1 415-418-7506

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Francisco, California

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support is a Help Desk Software. Zendesk Support offers the following functionalities:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage

Here's a list of the best alternatives for Zendesk Support

Yes, Zendesk Support provides API.

Yes, Zendesk Support provides mobile app.

Zendesk Support is located in San Francisco, California

Zendesk Support offers Free Trial, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the Zendesk Support as of now.