Spot Score

Zendesk Support

Effortlessly manage customer requests with Zendesk Support.

4.3

(7934)

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Starts from $19/user/month when yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Zendesk Support?

Affiliate Disclosure

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization is saving time and boosting productivity. Zendesk Support allows for complete visibility into customer requests and in-app threaded conversations and in-app surveys that help to track requests and satisfaction.

Pricing

Starts from $19/user/month when yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Zendesk Support software demo

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Zendesk Support Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

AI based Chatbots

AI Assistant

Zendesk Support Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Zendesk Support Pricing

Starts from $19/user/month when yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Support Team

$25

/user/month

Ticketing system
Email
Contact form and Web Widget
Facebook and X
Unified Agent Workspace across channels*

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Suite Team

$69

/user/month

Support Team; plus
AI agents
Customer and internal knowledge base
Google Analytics for help center
Messaging with live chat capabilities

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Suite Professional

$149

/user/month

Suite Team plus
Live and custom analytics
Skills-based routing
Side conversations
Customer satisfaction ratings & surveys

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Suite Enterprise

Custom

Suite Professional plus
Sandbox
Custom agent roles
AI-powered content cues
Content blocks

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Explore in-depth pricing

Screenshots of the Zendesk Support Pricing Page

Disclaimer: Pricing information for Zendesk Support is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Zendesk Support

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Zendesk Support Reviews & Ratings

4.3

Very Good

Based on 7934 ratings & 1757 reviews

Rating Distribution

Excellent

(1493)

Very Good

(214)

Good

(31)

Poor

(7)

Terible

(12)

User Review

Brian Colsell

03/07/24

5 out of 5

Best solution for ticketing.

I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is ...

Brian Colsell

03/07/24

5 out of 5

Best solution for ticketing.

I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is ...

Sandy L

02/20/24

5 out of 5

"Zendesk User feedback"

What do you like best about Zendesk Support Suite? What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work ...

Sandy L

02/20/24

5 out of 5

"Zendesk User feedback"

What do you like best about Zendesk Support Suite? What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work ...

View all Reviews

Zendesk Support Customers

Siemens

LUSH

Missouri Star

Zendesk Support Support

Contact

+1 415-418-7506

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Francisco, California

Reach out to Zendesk Support Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support is a Help Desk Software. Zendesk Support offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub and BoldDesk.

Yes, Zendesk Support provides API.

Yes, Zendesk Support provides mobile app.

Zendesk Support is located in San Francisco, California

Zendesk Support offers Free Trial, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the Zendesk Support as of now.

The starting price of Zendesk Support is $19/user/month when yearly

Researched by Rajat Gupta