Zendesk Support In-depth Pricing Details

• Ticketing system

• Email

• Contact form and Web Widget

• Facebook and X

• Unified Agent Workspace across channels*

• Customer details and conversation history

• Predefined responses with macros

• Custom business rules with triggers and automations

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• Support Team; plus

• AI agents

• Customer and internal knowledge base

• Google Analytics for help center

• Messaging with live chat capabilities

• Proactive messaging to customers

• Social messaging including Instagram, WhatsApp, Slack and more

• Phone support with call routing

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• Suite Team plus

• Live and custom analytics

• Skills-based routing

• Side conversations

• Customer satisfaction ratings & surveys

• Service level agreements (SLA)

• View and comment-only access with Light agents

• Multiple ticket forms

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• Suite Professional plus

• Sandbox

• Custom agent roles

• AI-powered content cues

• Content blocks

• Audit logs

• Approval workflows

• Dynamic

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