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Compare Zendesk Support vs Zoho Desk vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Zoho Desk (4147) Visit website Visit Website *sponsored

Overview

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More
Entry Level Pricing	Starts from $49 , Billed Yearly	Starts from $14 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.2/10	9.7/10
User Ratings	4.3 (7934)	4.4 (3462)
	Visit website	Visit website

Features

Total Features	18 Features	17 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$49 , Billed Yearly	$14 , Billed Yearly
Pricing Pans	Suite Team $59 Get Started Industry-leading ticketing system Messaging across web, mobile and social Email, voice, SMS, and live chat support Show more + Suite Growth $99 Get Started Includes features of Suite Team plan, plus Help center - Multiple Easy-to-set up automations and workflows with additional options Show more + Suite Professional $125 Get Started Includes features of Suite Growth plan, plus AI-powered automated answers - Up to 500 Routing based on agent status, capacity and skills, as well as conversation priority Show more + Browse all pricing plans	Free Get Started 3 Free Agents Email Ticketing Comment in Ticket Show more + Standard $20 Get Started Unlimited Agents Includes features of Free plan, plus Ticket Tags: 20 Tags/Ticket Show more + Professional $35 Get Started Includes features of Standard plan, plus Ticket Tags: 30 Tags/Ticket Approvals Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.4 (based on 3462 reviews)
Rating Distribution	Excellent 26 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)

Customers

Customers	No Customers information available.	NHS Zoho Desk_customers_0 Zoho Desk_customers_3

Media and Screenshots

Screenshots	2 Screenshots	4 Screenshots
Videos	2 Videos	4 Videos

Alternatives

Alternatives	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3	Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].