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Find Best Help Desk Software

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Researched by Rajat Gupta

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9.7/10

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

Industry’s first context-aware help desk application.

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can easily set up an email... Read more about Zoho Desk

Zoho Desk Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2/10

Spot Score

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization is saving time and... Read more about Zendesk Support

Zendesk Support Pricing

Free Trial available

Starts from $49/User/Month when Billed Yearly

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ServiceDesk Plus is the... Read more about ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

9.8/10

Spot Score

SysAid - Help Desk Software

SysAid

Unique ITSM Solution with Multiple Service Desk Features

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid also gives back to the IT... Read more about SysAid

SysAid Pricing

Free Trial available

SysAid offers custom pricing plan

9.8/10

Spot Score

LiveAgent - Help Desk Software

LiveAgent

All in one platform for customer query

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent offers live chat, email,... Read more about LiveAgent

LiveAgent Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.7/10

Spot Score

Help Scout - Help Desk Software

Help Scout

Keep your customers happy with the integrated service tool

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration and a free trial before... Read more about Help Scout

Help Scout Pricing

Free Trial available

Starts from $20/User/Month when Billed Yearly

9.6/10

Spot Score

Gorgias - Help Desk Software

Gorgias

An eCommerce helpdesk management service that facilitates the best customer experience

The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central location, helping to... Read more about Gorgias

Gorgias Pricing

Free Trial available

Starts from $10

9.6/10

Spot Score

Salesforce Service Cloud - Help Desk Software

Salesforce Service Cloud

Making customer experience smoother

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all service channels. Built to... Read more about Salesforce Service Cloud

Salesforce Service Cloud Pricing

Free Trial available

Starts from $25/User/Month

9.6/10

Spot Score

osTicket - Help Desk Software

osTicket

Manage tickets with ease

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right choice for small business... Read more about osTicket

osTicket Pricing

Free Trial available

Starts from $9/User/Month, also offers free forever plan

9.6/10

Spot Score

TeamSupport - Help Desk Software

TeamSupport

Better Support, Better RoI

TeamSupport provides a simple, easy-to-use solution to help desk problems for IT staff. Move the cursor on the screen to determine the location of equipment within the network, and click on it to display the hardware AP asset information including technical details like firmware version and how many users can access... Read more about TeamSupport

TeamSupport Pricing

Free Trial not available

TeamSupport offers custom pricing plan

9.5/10

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

Your go-to customer service software

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the communications. Jitbit Helpdesk... Read more about Jitbit Helpdesk

Jitbit Helpdesk Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

9.5/10

Spot Score

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and phone. Through Freshdesk,... Read more about Freshdesk

Freshdesk Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4/10

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Ticketing Software for Intuitive Customer Support

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ticket assignments, and... Read more about HelpDesk

HelpDesk Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.4/10

Spot Score

Vision Helpdesk - Help Desk Software

Vision Helpdesk

Fully-featured multi-channel help desk software

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, escalation of calls, chat/IM system integrated with the help desk statuses, knowledge base management, and more. They can easily... Read more about Vision Helpdesk

Vision Helpdesk Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

9.3/10

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow

Frame out the best customer support experience for your team

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred channels. With the... Read more about LiveHelpNow

LiveHelpNow Pricing

Free Trial available

Starts from $9/Month

9.3/10

Spot Score

Helpshift - Live Chat Software

Helpshift

MOBILE-FIRST CUSTOMER SERVICE

Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app messaging, similar to... Read more about Helpshift

Helpshift Pricing

Free Trial not available

Helpshift offers custom pricing plan

9.3/10

Spot Score

UVdesk - Help Desk Software

UVdesk

Create an efficient and automated helpdesk

UVdesk is simple to use, feature rich help desk software that helps to increase customer service. UVdesk can handle both internal and external customer requests with ease. With the drag-and-drop functionality, email notifications, knowledge base, knowledge management, reporting, data analytics, dashboards & more make... Read more about UVdesk

UVdesk Pricing

Free Trial available

Starts from $16/Month when Billed Yearly, also offers free forever plan

9.3/10

Spot Score

Reamaze - Help Desk Software

Reamaze

Connect and help your customer in real-time

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication easy across company... Read more about Reamaze

Reamaze Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

9.2/10

Spot Score

HelpCrunch - Live Chat Software

HelpCrunch

Intelligent Customer Communication Platform

Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email automation, and a dedicated help... Read more about HelpCrunch

HelpCrunch Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

9.2/10

Spot Score

CommBox - Help Desk Software

CommBox

An intelligent customer communication centre for live and automated interactions

CommBox is a web-based Help Desk Software. It includes the following features: ticket creation, logging of calls, one central database, knowledge base, case management, automated billing with optional credit card payment integration, customizable workflow system, work calendars, activity reports with expense tracking... Read more about CommBox

CommBox Pricing

Free Trial not available

CommBox offers custom pricing plan