Freshdesk Reviews in January 2025: User Ratings, Pros & Cons

"Thank you Freshdesk Team"

What do you like best about Freshdesk? Easy to use, simple, fast reliable, always available, export report's get delivered in no time What do you dislike about Freshdesk? Nothing, there really nothing to dislike. What problems is Freshdesk solving and how is that benefiting you? Resolving ticket's, I love using the freshdesk ticketing tool,

"The best simple helpdesk"

What do you like best about Freshdesk? Everything is straightforward, yet completely customizable. We have been able to brand it as our own and the users love it. It is at the right price point too. What do you dislike about Freshdesk? Nothing really. The platform works very well for us as is. Recommendations to others considering Freshdesk: Stop considering and just do it. What problems is Freshdesk solving and how is that benefiting you? We are able to not only keep track of open issues ...

"Seamless Problem Solutions with Freshdesk"

What do you like best about Freshdesk? Freshdesk is incredibly easy to use. More importantly, it is easy to train new agents and once they start using it they can become pros very easily. The ease with which they can creat, edit, and respond to tickets is very helpful as we handle a pretty high volume of tickets being in the fast casual food service industry. What do you dislike about Freshdesk? I honestly don't really have much to complain about with freshdesk. Sometimes the reporting in ...

"Excellent Helpdesk"

What do you like best about Freshdesk? I like using Freshdesk as it helps us to keep track of all the incoming requests. The simple and uncomplicated ticketing system helps in ensuring nothing gets missed thus enabling the support team to provide resolutions at a faster rate. What do you dislike about Freshdesk? I am yet to find something to dislike about the helpdesk. We have got excellent feedbacks from all the users who use the platform day in and day out. Their support team is also ...

"Its ease of access and simplicity make the experience of our customers a lot better than ever."

What do you like best about Freshdesk? Automation is one of the best features of Freshdesk. What do you dislike about Freshdesk? Analytics need improvement as it tends to be complicated. What problems is Freshdesk solving and how is that benefiting you? All customer-related transactions are logged here.

"Best solution for Support"

What do you like best about Freshdesk? Freshdesk is one of the best solution for Support. It's simple and provides flexibility. What do you dislike about Freshdesk? Nothing as of now because this is user friendly and provides better experience. What problems is Freshdesk solving and how is that benefiting you? Support related problem at one place.

"Simple for Agents, Great Reporting and Responsive and Supportive Success Team"

What do you like best about Freshdesk? It's difficult to select just one thing! The product is simple to configure and use but more importantly the Success team at Freshdesk is responsive and always there to set us up to get the most out of new features or add on modules. My second favourite is how they have evolved their reporting, they are always adding new features and we can deep dive into understanding trends and identify areas for improvement. What do you dislike about Freshdesk? I ...

"Automation and User Friendly"

What do you like best about Freshdesk? Freshdesk is an absolute game-changer in the realm of customer support platforms! From the moment I started using it, I was swept off my feet by its incredible user-friendliness. The interface is a marvel—intuitive, sleek, and delightfully easy to navigate. What truly sets Freshdesk apart is its seamless integration of powerful features with simplicity. It's a treasure trove of functionalities without the overwhelming complexity. I found myself ...

"A Game-Changer for Support"

What do you like best about Freshdesk? The platform offers a seamless experience for our support team, allowing them to efficiently manage and prioritize customer queries. The automation features have significantly streamlined our workflow, reducing response times and ensuring that no customer concern goes unnoticed. What do you dislike about Freshdesk? One notable aspect is the mobile app's performance; I have encountered occasional glitches and delays in responsiveness. Improving the ...

"Freshdesk is the most User friendly Helpdesk"

What do you like best about Freshdesk? How it is User friendly, and easy to navigate What do you dislike about Freshdesk? There are a few bugs, likes it automatically saves the late sent message, so when the ticket reopens, you see the message you sent as a draft. It is just annoying having to discard it a lot of the times. What problems is Freshdesk solving and how is that benefiting you? Dealing with people over email as opposed to phone calls.