Freshdesk

Using Freshdesk was an ultimate pleasure.

PROS & CONS What are the best aspects of this product? It's simple to set up Freshdesk. It's even easier to utilize. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Freshdesk to make that specific app that can do a lot of automated functions. What aspects are problematic or could work better? There's nothing much to hate. But I do need to air out the content management aspect of Freshdesk that needs a ...

It happens to be one of the best helpdesk tools I've ever used.

PROS & CONS What are the best aspects of this product? It's a struggle trying to come up with that one thing this software is good at. It's a helpdesk tool that can be highly customized. It offers integration to different applications, which make it simple in managing varying business parts with a single app. Using it is easy and it can be set according to your preference. What aspects are problematic or could work better? Again, it's hard to formulate something that's negative with ...

The resources are simple and very understandable to do.

PROS & CONS What are the best aspects of this product? Thanks to this software, I can seamlessly collaborate with my team across my business. I can provide consecutive and quicker answers to the clients we're dealing with. In addition, I'm able to resolve issues a lot by minimizing things into smaller tasks for relevant teams to work on. What aspects are problematic or could work better? I feel this tool won't rake in any issues or do major harm to our company. In addition, everything ...

A partner that looks after you, professionally mannered, and with lots of innnovation.

PROS & CONS What are the best aspects of this product? Its help functionality is very flexibile. It can accommodate almost all business processes. Rule writing and automation can be configured easily. They can even be handled via the admin portal. Reporting is also done with KPI measures that can be visualized to ensure decision making for business is done on the go. What aspects are problematic or could work better? Some things to point out. It requires a functionality where it can ...

A highly recommended IT software!

PROS & CONS What are the best aspects of this product? I like the simplicity and ease in setting things up. I find it easy to generate tickets and keeping track of progress. I can also send out messages by means of a web-based console. I can't get enough how smooth it is to make it through with this nifty tool. What aspects are problematic or could work better? There have been instances where the software would suffer a glitch or two. A case that's been assigned to a case to more than ...

Very good product

Fantastic product that has really helped us to work collaboratively on replying to customer emails.Support has been prompt and detailed via email so happy about that also.

My take on Freshdesk.

PROS & CONS What are the best aspects of this product? I like how their live chat functions. I also like how you get to know the customers who dropped by your site for a visit. You can start chatting with customers who happen to be online whenever there's an urgent issue that you want them to know about. I like how you can directly reach out to them like this. What aspects are problematic or could work better? I don't favor the Ticket Summary found on the dashboard. I feel that it ...

This has to be one of the best support I've ever received.

PROS & CONS What are the best aspects of this product? What I love most with this tool is its working quality. You won't have to be stressed out even if you've been in customer support for quite some time. The platform is hassle-free and can be accessed just about anywhere whether it's on a mobile device or a desktop PC. What aspects are problematic or could work better? To be honest, there's nothing much to hate with this tool. But if you're in need of a good help desk, then going for ...

Ticketing with this software.

PROS & CONS What are the best aspects of this product? There are plenty of things to like with this software. I love how its UI looks as well as its feel. I can deploy my own customizations with ease. The system automation is a fantastic feature that works extremely well. I like the relationship management going on between tickets. Their customer is very responsive. What aspects are problematic or could work better? There were some things that I don't favor much. I don't like having to ...

I experienced the best of the best!.

PROS & CONS What are the best aspects of this product? Their support team is simply the best out there. Even if you're not a paying customer and you're using their services free of charge, you'll still be getting support at any time of the day or night. The tool itself is free from hassles or confusion. Everything you want is laid out for you. What aspects are problematic or could work better? I just love everything baout Freshdesk. I don't feel like hating everything. The stuff it ...