Gorgias Reviews in March 2025: User Ratings, Pros & Cons

"Sends spam constantly"

What do you like best about Gorgias? Tries to be helpful in their spam emails I think What do you dislike about Gorgias?

"Good platform"

What do you like best about Gorgias? It is friendly to use, and easy to learn, I also like that there are tutorials so can be better to learn. What do you dislike about Gorgias?

"Incredible service and fast response time."

What do you like best about Gorgias? The integration option that allows optimization. What do you dislike about Gorgias?

"Integrations & Functionality across channels works well!"

What do you like best about Gorgias? It's eye opening that we finally found a customer support software that able to solve most of our pain points that kept our customer suppot in shape! Gorgias can be integrated with multiple channels and most importantly is the data points being shared on Gorgias end is a lot more compared with few others competitors. For our case we are on a Shopify Store, and we have integrated our Shopify with Gorgias that customer able to check the status of their ...

"Gorgias makes everyday easier"

What do you like best about Gorgias? Gorgias helps make complex customer service situations super straightforward. It also makes all those easy tickets that just eat up time, simple with macros and automation.

"8/10 app"

What do you like best about Gorgias? Very beginner friendly interface, easy to use! What do you dislike about Gorgias?

"Gorgias Review"

What do you like best about Gorgias? Its user-friendly features. Everything you need is just a click away, everything is right up front. No need to spend hours searching, if you need to create a view for tickets, is the easiest thing!

"Best way to further assist consumers"

What do you like best about Gorgias? The distribution of the sections and how easy customer service can be when you use it. Also, we're able to monitor data and performance of each member of the team.

"The best CRM tool for your business!"

What do you like best about Gorgias? Manage customer's emails, SMS, chats, WhatsApp messages, and more. What do you dislike about Gorgias?

"Gorgias Customer Service is fast, efficient, and informative."

What do you like best about Gorgias? Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that transition. The Help docs were essential and kept up to date. We appreciated the roadmaps and consistent chat features we could reach out to for assistance and guidance. We also liked the peer-to-peer component of the community FB group. The fast pace of upgrades and developments through Gorgias fit our growing company.