TeamSupport

Excellent features that enhance collaboration

PROS & CONS What are the best aspects of this product? What I love about Team Support is that it has diverse uses, from managing all our email support request, reporting on our support volume and facilitating easy chatting with members of staff and our customers. Frequent updates makes our work more easier and efficient. What aspects are problematic or could work better? There are issues that need to be fixed. First, some reporting and sorting features need to be improved to be more ...

Excellent product that keeps our company organized

PROS & CONS What are the best aspects of this product? It is easy to use Team Support. Our clients and staff can setup a ticket directly in their email. We have connected Team Support to our software program to allow our clients to view all their tickets and information and training material that we have setup in the Knowledge base. It is easy to see the workload of each employee and also see what our programmers are working on. The fact that we can keep all the information in one place ...

We have great experience with teamSupport software

PROS & CONS What are the best aspects of this product? With Team Support we can easily handle huge amount of support requests in a timely manner. It provides an integration with email so we can easily open support requests and respond to updates. But what I like most about the TeamSuppport product is the ticket deflection features that help us to find all the similar requests and to re-use the resolutions of the issues to subsequent the requests. We can easily complete common issues and ...

Great solution for tracking tickets

PROS & CONS What are the best aspects of this product? With TeamSupport we can easily manage tickets and to keep up with our clients. We started to use its dashboards and I really enjoy working with them, edit and customize them as well so it can meet our needs. There is great feature for storing of customers and this means that we can attach the customer with all of their information to the ticket. The auto-replay feature allows us to set up various messages for various types of tickets ...

Team Support solution is intutive and highly useful

PROS & CONS What are the best aspects of this product? We use Team Support for more than 2 years and we have great experience with it. It allows us to create, track and review the database info from generated task and tickets. We are able to keep up with trends and to work on our business’ improvements. We are even able to track our customer’s issues and their progress. What aspects are problematic or could work better? They could make the mobile app more intuitive and user-friendly, ...

This is one of the best collaborative tools with lots of features

PROS & CONS What are the best aspects of this product? TeamSupport is one product for various facets of support. We are able to manage all email support requests, to chat with other reps, to pull valuable reports about the support volume and even to integrate it with customer support Chat. They constantly improve the product to make it more intuitive and simple to use. There is an option to embed images into the response by copy/paste and to even ebed a video into the ticket as well. ...

Quick and easy to use

PROS & CONS What are the best aspects of this product? I like the fact that I can open all tickets at once view them concurrently. This makes it easy to manage multiple tickets without a hussle. More so, you can merge and bulk merge the multiple tickets into one and this speeds up efficiency. It is also easy to update tickets via email quickly and efficiently. It takes less time to send the email and watch it in the ticketing system update. What aspects are problematic or could work ...

We love working with Team Support software

PROS & CONS What are the best aspects of this product? I like that we can add video into the ticket and to email the ticket. The software has easy to use and user friendly interface. We can easily collaborate with others thanks to the water-cooler feature. We are able to track the people who look at the ticket and to chat with them so we can get feedback on what they are doing or what steps they have taken while interacting with clients. There is even an option to merge the tickets ...

TeamSupport is easy to use and flexible solution for tracking tickets

PROS & CONS What are the best aspects of this product? I like that I can easily configure various workflows for various kinds of tickets. We are able to add custom JavaScript that is based on widgets. There are lot of flexible features so we can easily set up the work and make it according to our needs. With the ticket automation feature we are able to send information to clients, add contacts to ticket, and auto-post replies, to set priority on tickets and many other things. The ...

TeamSupport supports all of my needs to help my customers.

What do you like best? The ease of adding notes, both public and private and how it emails the customer if marked public. What do you dislike? Getting better each year. The search function needed updating/sped up, and they took care of that. What problems are you solving with the product? What benefits have you realized? solving time issues. very quick to make/update a ticket.