Reamaze

Best system when it comes to support services

PROS & CONS What are the best aspects of this product? We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have. What aspects are problematic or could work better? It doesn’t support some of the tools we use in the company such as Copper. Aside from ...

Efficiently provide support through mobile

PROS & CONS What are the best aspects of this product? Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services. What aspects are problematic or could work better? This helpdesk ...