Reamaze Reviews in January 2025: User Ratings, Pros & Cons

Best system when it comes to support services

PROS & CONS What are the best aspects of this product? We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have. What aspects are problematic or could work better? It doesn’t support some of the tools we use in the company such as Copper. Aside from ...

Efficiently provide support through mobile

PROS & CONS What are the best aspects of this product? Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services. What aspects are problematic or could work better? This helpdesk ...

System that carries essential features for helpdesk operation

PROS & CONS What are the best aspects of this product? It has a helpful feature where we can put some notes and info that co-workers can check. They can easily view the notes, then make responses upon signing-in. The platform also allows us smoothly manage the tickets, and we can view recorded communications for verification purposes. Lastly, the platform can send alerts to our mobile phones, which is helpful for us to instantly respond to queries. What aspects are problematic or could ...

The helpdesk system solution we’ve been looking for

PROS & CONS What are the best aspects of this product? This is a big help for organizing our business in terms of communicating with people outside our company, such as customers and suppliers. It has a smooth UI, as well as it is capable of syncing a few social media platforms into one spot. What aspects are problematic or could work better? Its UI needs some improvements in terms of aesthetics. But in terms of functionality, I really can’t say anything negative. What specific ...

Huge time saver for our daily operations

PROS & CONS What are the best aspects of this product? This tool has drastically increased the response time of our customer service staff, and it helps them make efficient responses too. Plus, we can easily monitor and view our operations every day. What aspects are problematic or could work better? The tool cannot divide one email conversation into two threads. Other than this concern, it works great for our job. That is because the developers are doing great in boosting the platform ...

Helps us offer better support services

PROS & CONS What are the best aspects of this product? Re:amaze has a chat system that is flexible enough for us to communicate well with clients, and features reliable history for clarifying some points in a conversation. The platform also works well with other tools, such as for managing ads and sales as well as for data storage. This means we only need to use one dashboard to do multiple tasks and manage tons of information. Plus, its helpdesk support team is reliable enough, since ...

Works wonderfully for efficient communication

PROS & CONS What are the best aspects of this product? The tool is costly, but it is surely worth paying for! It helps us efficiently get in touch with audience , then convert them into actual sales. What aspects are problematic or could work better? We haven’t found any negative point when using this tool for our business. It works very terrific for increasing our sales instead. What specific problems in your company were solved by this product? This is a great solution for managing ...

Best aid for our helpdesk services

PROS & CONS What are the best aspects of this product? It boasts a complete chat feature that lets me view conversation history, and it speeds up my responses too. I can even handle multiple tickets at once because it has templates for FAQs and their answers, and I can easily show them to customers asking common stuff. Also, it can sync with social media platform so you can gather as much info as possible about the customers. This is a real time-saver, which means I’m saving a lot of time ...

Establish stronger customer relationships with quality communication

PROS & CONS What are the best aspects of this product? I want to highlight the improvements we’ve got for communicating with clients through this tool, since it lets us address their issues efficiently. What’s more, it has templates that we can use for creating FAQs, which is great for instantly directing customers to the best answers for usual queries. And the platform also allows integration of our store and products, so we can easily see complete details on its dashboard. What aspects ...

High quality platform for chatting and emailing

PROS & CONS What are the best aspects of this product? This tool is very neat, and it helps us in sorting out a lot of items and messages. It has useful report system and alert too. What aspects are problematic or could work better? Downloading reports and emails that have accumulated over a month consumes too much time. Improving such download speed can do big changes to this tool. What specific problems in your company were solved by this product? We love this tool because it is ...