Help Scout

The vendor offers great support

PROS & CONS What are the best aspects of this product? Help Scout offers wonderful customer support as well as community experience. Our company has 80 employees using this software and all of them are constantly connected. Even if I stopped using Help Scout, I would still follow their community and blog. I rate this software 10/10. What aspects are problematic or could work better? System crashes and downtime are a major frustration for us. There have also been bugs that affected us, ...

Rocking good software

PROS & CONS What are the best aspects of this product? An admirable aspect is the vendor keeps improving the software by constantly releasing new features. One feature I love is “Edit this article” which enables me to edit an article directly on the help doc instead of searching for it in different tabs. This feature helped me save plenty of time. Plus, the customer support agents are very responsive to my suggestions. It is fitting that this help desk software vendor offers top notch ...

Great product and customer service

PROS & CONS What are the best aspects of this product? I love the impeccable user interface and it is obvious the vendor cares about how the app looks and works. The software has made our agents more efficient, effective, and happier. The vendor offers prompt and helpful support and they are receptive to our ideas and suggestions. Help Scout is a trusted partner for us. What aspects are problematic or could work better? We have no complaints as we love the software and the customer ...

We are impressed with Help Scout

PROS & CONS What are the best aspects of this product? We have been using Help Scout for more than six months, and are impressed and satisfied with the app. We are Apple technology consultants and therefore choosy about apps. It was easy to set up Help Scout and we could start using it without any gap in our productivity. We could start helping our clients more effectively with the software. They like the fact that they can use one email to work with all our team members. Our employees ...

Essential app for us

PROS & CONS What are the best aspects of this product? There is no doubt that Help Scout’s developers care deeply about providing customer satisfaction. New features such as the dashboard, updates, and integration with Google Apps are really helpful. The admirable thing is the new features are not obstacles, but help to tackle user pain points. What aspects are problematic or could work better? I am looking forward to using the Help Scout mobile app which will enable us to provide ...

Easy to use platform

PROS & CONS What are the best aspects of this product? Help Scout is easy to use and the vendor keeps improving the product. The software interface is beautiful and makes it a pleasure to interact with users. The support team is great too. The newsletter is of high quality and the saved replies help to save time, with variables for user data, mailbox, and customer. What aspects are problematic or could work better? The vendor offers great prices for small companies, but the amount ...

Always exceeding expectations!

What do you like best? Helpscout is not only a company that consistently surprises us by having a solution to our needs, but they are an inspiration in the way they run their own business. From customer service skills, remote work or even email templates, we gain so much from this relationship. What do you dislike? Android app doesn't yet include helpdesk articles. Wish conversation editor had a few more styling options. Recommendations to others considering the product: If you ...

Use Help Scout for organized and easy interactions with customers!

What do you like best? The saved replies feature is my favorite feature. What do you dislike? I dislike that when I forward a message to another address the message reappears in my inbox as active. Recommendations to others considering the product: I would highly recommend using choosing Help Scout for your customer communication! What problems are you solving with the product? What benefits have you realized? I am solving the problem of having too much volume to get through ...

Easily... EASILY the best customer contact tool out there

What do you like best? Helpscout offers a beautifully simplistic UI that takes most users 10 minutes to master. With the help of a couple of integrations all of our inbound communications (email, text, voicemail, Facebook, WhatsApp) seamlessly appear as tickets for our customer care team to process. Transferring to the relatively recent addition of native live chat was a no-brainer of a decision... in-fact, I'd be hard pressed to think of a time we wouldn't adopt any new additions ...

Lightweight yet powerful and tool for teams offering internal or external support

What do you like best? - Easy to understand and integrate into existing workflows - Provides a personal and human-feeling experience for customers. - Very smooth from start to finish. - No unnecessary clutter. - They're a certified B Corporation which means they meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. What do you dislike? - If you turn on their "Force Google ...