17 Best Help Desk Software for Mac - January 2025

Showing 1-17 out of 17

List of the Best Help Desk Software For Mac as of January 2025

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9.8

Spot Score

LiveAgent

Connect with your customers on all channels.

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4.7

(870)

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Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.8

Spot Score

SysAid
RECOMMENDED

Streamline IT support anytime, anywhere.

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4.5

(695)

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Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

SysAid offers custom pricing plan

9.4

Spot Score

Vision Helpdesk

Streamline your customer service with ease.

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4.4

(103)

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Product Description

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, escalation of calls, chat/IM system integrated with the help desk statuses, knowledge base management, and ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

9.3

Spot Score

Reamaze

Revolutionizing customer support for seamless communication.

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4.6

(139)

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Product Description

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

9.1

Spot Score

UseResponse

Effortless help desk management made easy.

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4.2

(21)

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Product Description

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $1,490/Year

9.0

Spot Score

HappyFox

Efficient support, happy customers.

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4.4

(146)

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Product Description

The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...

Compatibility

Compatible with Mac

Pricing

Free Trial available, Try Now

Starts from $29/Month when Billed Yearly

9.0

Spot Score

Dixa

Efficient, collaborative, and customizable customer support solution.

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3.9

(292)

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Product Description

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $39/User/Month

8.8

Spot Score

Issuetrak

Effortlessly streamline your customer support.

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4.4

(69)

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Product Description

Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the need of each request, assign tasks to users based on issue priority or ...

Compatibility

Compatible with Mac

Pricing

Starts from $69/User/Month

8.7

Spot Score

Helpy

Empowering support for a thriving business.

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3.8

(2)

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Product Description

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $15/User/Month

8.4

Spot Score

Motadata HelpDesk

Streamlining IT help desk operations efficiently.

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4.5

(9)

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Product Description

Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Motadata HelpDesk offers custom pricing plan

8.3

Spot Score

due.work

Efficient team task management made easy.

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4.6

Add to compare

Product Description

Due.work is a task management software that helps teams work together to get stuff done. It incorporates basic features of task management software along with specific features to manage smaller projects.It is a task management system that replaces the commonly used email inbox with tasks, ...

Compatibility

Compatible with Mac

Pricing

Starts from $49/Month, also offers free forever plan

8.2

Spot Score

Ameyo Fusion CX

Efficiently serve your customers with Ameyo Fusion CX.

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2.8

(3)

Add to compare

Product Description

Ameyo Fusion CX is help desk software that allows to offer technical support, customer service or user assistance through website or existing intranet. It includes all the features user would expect from a leading help desk, including bug tracking, product knowledge management, agents and ...

Compatibility

Compatible with Mac

Pricing

Ameyo Fusion CX offers custom pricing plan

7.8

Spot Score

Help Desk Premier

Streamline your help desk needs with ease.

Visit Website

1.0

(10)

Add to compare

Product Description

Help Desk Premier provides state-of-the-art help desk software that allows to manage all aspects of help desk needs. The software automates the manual tasks of tracking and resolving issues, and interactive behavior-based email routing means less time responding to Help Desk tickets and more ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

7.4

Spot Score

Support Hub

Revolutionize customer support and improve communication.

Visit Website

Add to compare

Product Description

Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $19/Month, also offers free forever plan

Atera

Streamline customer support with Atera's ticket tracking.

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4.6

(277)

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Product Description

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's intuitive design helps agents spend more time solving tickets, while protecting their time by enforcing ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Starts from $99/User/Month when Billed Yearly

Trengo

Revolutionize customer service with Trengo.

Visit Website

4.6

(177)

Add to compare

Product Description

The Trengo Digital Help Desk Software is a sophisticated platform that provides online customer service for remote and branch offices. Helpsdesk is a free, web-based help desk with integrated video conferencing to provide 24/7 support. The powerful dashboard gives virtual access to all the ...

Compatibility

Compatible with Mac

Pricing

Free Trial available

Front

Empowering support teams with AI and seamless integration.

Visit Website

4.6

(1199)

Add to compare

Product Description

Front is help desk software that makes support teams more efficient, enabling them to delight customers. Front's intelligent chat interface leverages the power of AI to answer customer questions accurately and provide helpful recommendations. Front seamlessly integrates with applications like ...

Compatibility

Compatible with Mac

Pricing

Free Trial available, Try Now

Starts from $19/User/Month

Best Help Desk Software For Mac

LiveAgent

Connect with your customers on all channels.

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

SysAidRECOMMENDED

Streamline IT support anytime, anywhere.

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

Vision Helpdesk

Streamline your customer service with ease.

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, escalation of calls, chat/IM system integrated with the help desk statuses, knowledge base management, and ...

Reamaze

Revolutionizing customer support for seamless communication.

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

UseResponse

Effortless help desk management made easy.

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...

HappyFox

Efficient support, happy customers.

The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...

Dixa

Efficient, collaborative, and customizable customer support solution.

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Issuetrak

Effortlessly streamline your customer support.

Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the need of each request, assign tasks to users based on issue priority or ...

Helpy

Empowering support for a thriving business.

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

Motadata HelpDesk

Streamlining IT help desk operations efficiently.

Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...

due.work

Efficient team task management made easy.

Due.work is a task management software that helps teams work together to get stuff done. It incorporates basic features of task management software along with specific features to manage smaller projects.It is a task management system that replaces the commonly used email inbox with tasks, ...

Ameyo Fusion CX

Efficiently serve your customers with Ameyo Fusion CX.

Ameyo Fusion CX is help desk software that allows to offer technical support, customer service or user assistance through website or existing intranet. It includes all the features user would expect from a leading help desk, including bug tracking, product knowledge management, agents and ...

Help Desk Premier

Streamline your help desk needs with ease.

Help Desk Premier provides state-of-the-art help desk software that allows to manage all aspects of help desk needs. The software automates the manual tasks of tracking and resolving issues, and interactive behavior-based email routing means less time responding to Help Desk tickets and more ...

Support Hub

Revolutionize customer support and improve communication.

Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. ...

Atera

Streamline customer support with Atera's ticket tracking.

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's intuitive design helps agents spend more time solving tickets, while protecting their time by enforcing ...

Trengo

Revolutionize customer service with Trengo.

The Trengo Digital Help Desk Software is a sophisticated platform that provides online customer service for remote and branch offices. Helpsdesk is a free, web-based help desk with integrated video conferencing to provide 24/7 support. The powerful dashboard gives virtual access to all the ...

Front

Empowering support teams with AI and seamless integration.

Front is help desk software that makes support teams more efficient, enabling them to delight customers. Front's intelligent chat interface leverages the power of AI to answer customer questions accurately and provide helpful recommendations. Front seamlessly integrates with applications like ...

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Frequently Asked Questions (FAQs)

SysAid
RECOMMENDED