Spot Score

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

2.6

(21)

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Starts from $29/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Deskpro?

Affiliate Disclosure

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro's Assist Desk Tool allows to quickly assign tickets to technicians for faster time to resolution. Deskpro's Knowledge Base feature helps reduce repetitive requests by allowing fast article searches, notifications to users on replies/edits, and an email digest of all new articles to all users.

Pricing

Starts from $29/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Deskpro software demo

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Deskpro Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

Deskpro Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Deskpro Pricing

Starts from $29/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Team

Cloud or On-Premise Deployment
Standard Support
Multi-channels: Facebook, Twitter, WhatsApp
Automations
CRM

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Professional

Includes features of Team plan, plus
Premium Support 24/5
Multi-Accounts
Named Account Manager
Auto-Translate (New)

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Enterprise

Includs features of Professional plan, plus
Enterprise Support 24/7
Unlimited Multi-Brand
Data Center Choice (Global)
Product Previews

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Explore in-depth pricing

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Disclaimer: Pricing information for Deskpro is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Deskpro

Free Deskpro Alternatives

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Empower your support team to excel.

9.5

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Deskpro Reviews & Ratings

2.6

Good

Based on 21 ratings & 4 reviews

Rating Distribution

Excellent

(0)

Very Good

(1)

Good

(0)

Poor

(0)

Terible

(3)

User Review

Jh Lee

10/23/21

1 out of 5

Their helpline and live chat is…

Their helpline and live chat is disgusting. Even live chat is not properproperly.

Peetu

07/28/20

1 out of 5

Not a very professional start-up.

Not a very professional start-up. Did not get any answer to my query!

Lewis

06/27/20

1 out of 5

One of the most expensive solutions and…

One of the most expensive solutions and certainly not the fair and affordable pricing they claim. $30 per agent per month is the highest I've seen at ...

Fredrick Jr.

03/13/19

4 out of 5

Intuitive and easy to use

We purchased deskpro when they first came out 15 years or so. At that time the developer was the support person. It was such a great product that no ...

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Deskpro Customers

AON

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Deskpro Integrations

4.4

4.2

4.5

4.4

4.3

4.2

2.6

4.3

4.2

4.5

3.9

4.1

4.3

4.2

4.2

4.6

4.4

4.1

4.3

4.5

2.5

View all integrations

Deskpro Support

Contact

+44 020-3582-1980

Customer Service

Business Hours

Online

Location

London, United Kingdom

Reach out to Deskpro Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Deskpro is a Help Desk Software. Deskpro offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Deskpro includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Apptivo and DeskXpand.

Yes, Deskpro provides API.

Yes, Deskpro provides mobile app.

Deskpro is located in London, United Kingdom

Deskpro offers Free Trial, Subscription pricing models

Yes, Deskpro can integrate with Quickbooks, Xero, Stripe Payments, Jira and many more.You can find more integration for Deskpro here

The starting price of Deskpro is $29/User/Month when Billed Yearly

Researched by Rajat Gupta