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What does 'Alerts (Escalation)' mean?

Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalation rules, which will result in email or on-screen alerts. Escalation rules are more complicated than notifications and can be used inside and outside a workflow. Escalation rules are typically used to create reports with more than five criteria or a complex SQL trigger clause. A message is displayed on screen or sent through email if one or more conditions are met, the clause is enabled, values are updated, or SQL is performed.

Software with Alerts (Escalation) functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
RepairShopr - Auto Repair Software
RepairShopr
-9.84.5Visit Website
SysAid - Help Desk Software
SysAid
-9.84.5Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
Help Scout - Help Desk Software
Help Scout

$20, Billed Yearly

9.74.4Visit Website
Zoho Desk - Help Desk Software
Zoho Desk

$14, Billed Yearly

9.74.4Visit Website
Gorgias - Help Desk Software
Gorgias

$10,

9.64.3Visit Website
Salesforce Service Cloud - Help Desk Software
Salesforce Service Cloud

$25,

9.64.6Visit Website
osTicket - Help Desk Software
osTicket

$9,

9.64.3Visit Website
TeamSupport - Help Desk Software
TeamSupport
-9.64.4Visit Website
Jitbit Helpdesk - Help Desk Software
Jitbit Helpdesk

$24.92, Billed Yearly

9.54.4Visit Website
Freshdesk - Help Desk Software
Freshdesk

$15, Billed Yearly

9.54Visit Website
HelpDesk - Help Desk Software
HelpDesk

$29, Billed Yearly

9.44.3Visit Website
Vision Helpdesk - Help Desk Software
Vision Helpdesk

$12, Billed Yearly

9.44.4Visit Website
LiveHelpNow - Live Chat Software
LiveHelpNow

$9,

9.34.3Visit Website
Helpshift - Live Chat Software
Helpshift
-9.34.1Visit Website