Spot Score

Freshdesk

Empower your support team to excel.

(5374)

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Freshdesk?

Affiliate Disclosure

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and phone. Through Freshdesk, agents can quickly respond to customer inquiries using the contextual information about each ticket, while also collaborating with other agents in real time to solve customer problems more efficiently.

Pricing

Starts from $15/User/Month when Billed Yearly
Free Trial available

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Freshdesk software demo

View demo

Freshdesk Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

AI based Chatbots

Freshdesk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Freshdesk Pricing

Starts from $15/User/Month when Billed Yearly
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Free

Integrated ticketing across email and social
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Out-of-the-box analytics and reporting

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Growth

Includes features of Free plan, plus
Automations
Collision Detection
1000+ marketplace apps
In-depth helpdesk report

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Pro

Includes features of Growth plan, plus
Multiple products
Includes up to 5000 Collaborators
Round-robin routing
Custom Roles

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Enterprise

Includes features of Pro plan, plus
Unlimited products
Sandbox
Easily manage agent shifts across time zones
Assist bot

Show more +

Explore in-depth pricing

Screenshots of the Freshdesk Pricing Page

Disclaimer: Pricing information for Freshdesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Freshdesk

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Inbound support made simple and ...

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Salesforce Service Cloud

Customer service made smarter, ...

9.6

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CRMdesk

Streamline support, satisfy customers.

7.9

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Freshdesk Reviews & Ratings

Very Good

Based on 5374 ratings & 722 reviews

Rating Distribution

Excellent

(549)

Very Good

(99)

Good

(11)

Poor

(7)

Terible

(56)

User Review

Chaitanya J

02/21/24

5 out of 5

"Thank you Freshdesk Team"

What do you like best about Freshdesk? Easy to use, simple, fast reliable, always available, export report's get delivered in no time What do you ...

Anonymous User

02/20/24

5 out of 5

"The best simple helpdesk"

What do you like best about Freshdesk? Everything is straightforward, yet completely customizable. We have been able to brand it as our own and the ...

Austin L

01/16/24

5 out of 5

"Seamless Problem Solutions with Freshdesk"

What do you like best about Freshdesk? Freshdesk is incredibly easy to use. More importantly, it is easy to train new agents and once they start using ...

Anonymous User

01/07/24

5 out of 5

"Excellent Helpdesk"

What do you like best about Freshdesk? I like using Freshdesk as it helps us to keep track of all the incoming requests. The simple and uncomplicated ...

View all Reviews

Freshdesk Customers

Pearson

Bridgestone

Feefo

Hamleys

Lesley University

PhonePe

Happay

Deskforce

Kovai.co

Hindawi

Westcon-Comstor

Kern High School District

Teleresult

Posti

Roseville Joint Union High School District

Pharmaeasy

dineout

Socar

ShipTime

Tervis

Freshdesk Integrations

4.5

4.3

4.1

4.3

4.6

4.5

3.7

3.9

4.2

4.4

3.9

4.5

4.5

4.3

4.6

3.6

4.5

View all integrations

Freshdesk Support

Contact

+1 (866) 832-3090

Customer Service

24/7 (Live rep)

Online

Location

San Bruno, California

Reach out to Freshdesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk is a Help Desk Software. Freshdesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.

Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk and Trakdesk.

Yes, Freshdesk provides API.

Yes, Freshdesk provides mobile app.

Freshdesk is located in San Bruno, California

Freshdesk offers Free Trial, Freemium, Subscription pricing models

Yes, Freshdesk can integrate with Harvest, Microsoft Teams, Zoho CRM, Salesforce and many more.You can find more integration for Freshdesk here

The starting price of Freshdesk is $15/User/Month when Billed Yearly

Researched by Rajat Gupta