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Compare Freshdesk vs SysAid vs Zoho Desk vs Zendesk Support

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SysAid - Help Desk Software
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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.5/10

9.8/10

User Ratings
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Software Demo

Demo

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Features

Total Features

16 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • Not Available
          Pricing Pans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

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          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans
          • Not Available
          Pricing Pagefreshdesk pricingsysaid pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          577

          Very Good

          85

          Good

          23

          Poor

          4

          Terible

          6

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Adobe

          Adobe

          Titan

          Titan

          Coca-Cola

          Coca-Cola

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          Dashboard screenshot

          9 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and SysAid offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          SysAid is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for SysAid are unavailable.

          Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to SysAid includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Jira Service Desk, Freshdesk, LiveAgent, HelpDesk, Jitbit Helpdesk, TOPdesk, ReadyDesk, Milldesk, Sitehelpdesk, Spiceworks Help Desk and HESK.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].