9.8
Spot Score
Effortless accounting, smarter business decisions
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Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being knowledgeable, attentive, and patient, has been a standout feature. Feedback highlights the team’s ability to resolve issues quickly and professionally—often going above and ...Read more
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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JC
Joseph Chiemeka
05/31/24
Sam and Vee were very helpful
Sam just like Vee, yesterday, was very helpful. Attentive and patient. Tried their best to address and resolve my issue.
T
Tom
05/31/24
Chris the support guy on the phone was…
Chris the support guy on the phone was great
SN
SUE NICHOLSON
05/31/24
FRIENDLY AND KNOWLEDGEABLE
FRIENDLY AND KNOWLEDGEABLE ABOUT THE SUBJECT AND PATIENT WITH A BEGINER
M
Michael
05/31/24
Fast response
Detailed query. Fast response
RP
Ronnie Pollock
05/31/24
well handled guidance
Date of experience: May 31, 2024
JG
J Grant
05/31/24
Helpful
Advisor was helpful and knowledgeble and helped me quickly with links to articles for future assistance
NS
nigel swift
05/31/24
Calm
Calm, understanding and knowledgable.
B
Bev
05/31/24
Josh went over and above to ensure that…
Josh went over and above to ensure that I understood what was needed and showed me everything step by step whilst engaging me in witty conversation. He's a credit to your company.
S
Sharon
05/31/24
very helpful customer service advisor…
very helpful customer service advisor who knew what he was doing
C
customer
05/30/24
Dawn was very helpful and readily…
Dawn was very helpful and readily solved my problem in a competent, professional manner.
