SysAid Reviews in January 2025: User Ratings, Pros & Cons

"Sysaid review"

What do you like best about SysAid? Customer support, development and account management What do you dislike about SysAid?

"Excellent Help desk software and more"

What do you like best about SysAid? I have been a Sysaid User for many years now. the software it fantastic. easy to use and the support is outstanding....highly reccomend

My experience with SysAid

PROS: the end user self-service portal, as in just a few steps you can open a ticket related to your problem and monitor all the information being processed through the portal and also through notifications that are sent by email CONS: We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc...

"Excelente"

What do you like best about SysAid? its versatility in the use and generation of reports, its level of auditing in the transferability of tickets What do you dislike about SysAid?

"A Swiss army knife of ITSM"

What do you like best about SysAid? Many detailed out of the box configuration options. The solution is easy to integrate with other services, via out of the box integrations or using the REST API framework.

"Great tool with outstanding support and service"

What do you like best about SysAid? We have been SysAid clients for many years and still believe that the value for money, support level and service we receive from SysAid there is no better option currently in the market. The teams integation is a game changer for us. Workflow and Automantion of business processes have been a great

"SysAid: An essential ticketing tool"

What do you like best about SysAid? SysAid is one of the best ticketing tools. The creation of Incident, Service requests, Change requests, Problem requests are straightforward.

"SysAid - A life Saver for Handling Tickets"

What do you like best about SysAid? The best thing I like about SysAid is its functionality to integrate with email and trigger workflows based on Status changes and more. It really helps to connect with the users easily and also when assigning for UAT testing etc. So to summarize the best thing for me is the way of communication with the users is very easy when using SysAid.

"Great Tool for Customer Management and Easy Ticket System"

What do you like best about SysAid? The ease of creating tickets for the support team. The ability to review and monitor all activity for a customer and the ability to email through the system without providing a personal email address. The ability to have customizations (like we do) to monitor our hosting accounts with all hosting details. It's easy to update information for the support team by adding an activity to a ticket. There are many more features of the program that our support ...

We swapped to SysAid from another…

We swapped to SysAid from another system. The staff at SysAid were friendly and helpful during the transition, and the tech enablement sessions they offered helped us to tailor the system to our needs perfectly. Overall a great experience.