SysAid Reviews in December 2024: User Ratings, Pros & Cons

SysAid ITIL

PROS & CONS What are the best aspects of this product? Customizability of each of the sections is great. Being able to customize templates and have them go through a process that allows end-users to complete sections that are assigned to them is a wonderful thing to have. I've set one up for monitor approvals, user wants a new monitor submit the template and it notifies their manager and the manager can then approve or deny. What aspects are problematic or could work better? Tabs inside ...

Great Experience

PROS & CONS What are the best aspects of this product? Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly Spooling at ease when and how you want it Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation Sysaid helps with right prioritization, the impact and urgency of tickets helps process manager to adequately engage the user What aspects are problematic or could work better? The chat ...

Improving the monitoring of IT processes

PROS & CONS What are the best aspects of this product? SysAid sticks to our needs in the IT department. It allows us to record all events or problems with the necessary information. The monitoring is very simple and with the information that allows to generate data analysis for decision making. Asset management allows us to have a history of events as well as the support provided. you can integrate with your Windows AD. What aspects are problematic or could work better? SysAid has many ...

SysAid the ITSM tool that you need!

PROS & CONS What are the best aspects of this product? SysAid Ticket management are completely customizable to fit our business needs. Asset Management gives complete visibility into assets across the organization and reporting The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic. What aspects are problematic or could work better? The integrated remote control piece works ...

SysAid is great

PROS & CONS What are the best aspects of this product? Easy to use Easy to set up Friendly interface Big data What aspects are problematic or could work better? Everything works great. What features/services would you like to see in future versions of this product? At the moment it is complete What specific problems in your company were solved by this product? You can use a cloud service, we have it available in 5 countries and it supports the large amount of data. Are you a ...

Why Sysaid is the best option for your campany

PROS & CONS What are the best aspects of this product? sysaid is easy to use you can make different customs and it works very cloud and cloud version What aspects are problematic or could work better? I think the project manage could be better because it's so hard to make new projects or incidents What features/services would you like to see in future versions of this product? I would like to see the problem features What specific problems in your company were solved by this product? ...

SysAid is a good ITSL System

PROS & CONS What are the best aspects of this product? The ease of use for our end users are the best, it has a very modern portal and with single sign-on it makes it a great product for our users. What aspects are problematic or could work better? I think the fact that it doesn't integrate well with Microsoft Products would make it much better What features/services would you like to see in future versions of this product? Integration with Microsoft Teams, and Power BI What specific ...

Darin's SysAid Review

PROS & CONS What are the best aspects of this product? User experience from what i am hearing is the best. on the Admin side, even better on the usability scale. What aspects are problematic or could work better? Building Custom Reports is too general but i don't do many of them. Also, integration with Microsoft Teams would be beneficial on creating tickets. What features/services would you like to see in future versions of this product? Integration with Microsoft products. Maybe ...

SysAid the best help

PROS & CONS What are the best aspects of this product? A very complete tool, easy to configure, easy to use and with first-rate support. What aspects are problematic or could work better? I think the only suggestion is that the end user, from his cell phone, can report the cases. What features/services would you like to see in future versions of this product? An application for both Android and Iphone, that allows creating cases and that is easy to install What specific problems in ...

SysAid - A simple solution for ITSM

PROS & CONS What are the best aspects of this product? Customization, customer support, ticket and request management, workflow building and general usage. What aspects are problematic or could work better? The interface is a little dated and could do with updating. E-mails and conversations could flow better in tickets to make for a better channel of communication What features/services would you like to see in future versions of this product? I'd love to see an e-mail channel viewer ...