In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where incidents should be sent. Problem Type, Location, Building/Unit, Purpose, Project, or any combination of the five can be used to automatically route incidents. Location-based and problem-type-based routing are two of the most used routing strategies. Data is used in automated routing to give targeted support. Based on a customer's declared, inferred, and in-the-moment preferences, make informed decisions. With each completed encounter, predictive routing becomes wiser. Gather information and use it to propel your company's development.
Product | Free Trial | Starting Price | Spot Score | Rating | Actions |
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RepairShopr | - | 9.8 | 4.5 | Visit Website | |
SysAid | - | 9.8 | 4.5 | Visit Website | |
LiveAgent | $15, | 9.8 | 4.7 | Visit Website | |
Help Scout | $20, Billed Yearly | 9.7 | 4.4 | Visit Website | |
Zoho Desk | $14, Billed Yearly | 9.7 | 4.4 | Visit Website | |
Gorgias | $10, | 9.6 | 4.3 | Visit Website | |
Salesforce Service Cloud | $25, | 9.6 | 4.6 | Visit Website | |
osTicket | $9, | 9.6 | 4.3 | Visit Website | |
TeamSupport | - | 9.6 | 4.4 | Visit Website | |
Jitbit Helpdesk | $24.92, Billed Yearly | 9.5 | 4.4 | Visit Website | |
Freshdesk | $15, Billed Yearly | 9.5 | 4 | Visit Website | |
HelpDesk | $29, Billed Yearly | 9.4 | 4.3 | Visit Website | |
Vision Helpdesk | $12, Billed Yearly | 9.4 | 4.4 | Visit Website | |
LiveHelpNow | $9, | 9.3 | 4.3 | Visit Website | |
Helpshift | - | 9.3 | 4.1 | Visit Website |