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What does 'Automated Routing' mean?

In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where incidents should be sent. Problem Type, Location, Building/Unit, Purpose, Project, or any combination of the five can be used to automatically route incidents. Location-based and problem-type-based routing are two of the most used routing strategies. Data is used in automated routing to give targeted support. Based on a customer's declared, inferred, and in-the-moment preferences, make informed decisions. With each completed encounter, predictive routing becomes wiser. Gather information and use it to propel your company's development.

Software with Automated Routing functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
RepairShopr - Auto Repair Software
RepairShopr
-9.84.5Visit Website
SysAid - Help Desk Software
SysAid
-9.84.5Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
Help Scout - Help Desk Software
Help Scout

$20, Billed Yearly

9.74.4Visit Website
Zoho Desk - Help Desk Software
Zoho Desk

$14, Billed Yearly

9.74.4Visit Website
Gorgias - Help Desk Software
Gorgias

$10,

9.64.3Visit Website
Salesforce Service Cloud - Help Desk Software
Salesforce Service Cloud

$25,

9.64.6Visit Website
osTicket - Help Desk Software
osTicket

$9,

9.64.3Visit Website
TeamSupport - Help Desk Software
TeamSupport
-9.64.4Visit Website
Jitbit Helpdesk - Help Desk Software
Jitbit Helpdesk

$24.92, Billed Yearly

9.54.4Visit Website
Freshdesk - Help Desk Software
Freshdesk

$15, Billed Yearly

9.54Visit Website
HelpDesk - Help Desk Software
HelpDesk

$29, Billed Yearly

9.44.3Visit Website
Vision Helpdesk - Help Desk Software
Vision Helpdesk

$12, Billed Yearly

9.44.4Visit Website
LiveHelpNow - Live Chat Software
LiveHelpNow

$9,

9.34.3Visit Website
Helpshift - Live Chat Software
Helpshift
-9.34.1Visit Website