Spot Score

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

4.5

(156)

Save to Favourites

Add to compare

Starts from $16/User/Month

Request a Quote

Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is SnapEngage?

Affiliate Disclosure

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect with customers via various channels like Facebook Messenger, SMS, and more. It is equipped with Guide Bot, Info-Capture Bot, Bot API, and Answer Bot to efficiently handle customer queries. Its automation capabilities seamlessly integrate with CRMs and helpdesks, while complying with HIPAA regulations for secure communication with patients. Users can also track chat agent performance through detailed reports and make informed decisions for enhancing customer satisfaction.

Pricing

Starts from $16/User/Month
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - iOS

SnapEngage software demo

View demo

SnapEngage Features

Show Feature Explanation

Features Score:

SnapEngage Pricing

Claim a Free Trial

Free Trial

Yes, It's available

SnapEngage Pricing

Starts from $16/User/Month

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Essentials

$16

/User/Month

Minimum : 3 Users
SnapEngage Integration API
Zendesk
Help Scout
JIRA

Show more +

Professional

$26

/User/Month

Minium of 3 Users
Includes features of Essentials plan, plus
Answer Bot: additional charges
Guide Bot: additional charges
Guide Bot Templates: additional charges

Show more +

Enterprise

Minimum 5 users
Includes features of Professional plan, plus
SAP C4C
Single Sign-On (SSO)
Visitor Identity Verification (VIV)

Show more +

Explore in-depth pricing

Screenshots of the SnapEngage Pricing Page

Disclaimer: Pricing information for SnapEngage is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for SnapEngage

Free SnapEngage Alternatives

Recommended

ZoomInfo Chat

Transform your website chats into ...

8.2

Visit website Compare SnapEngage vs ZoomInfo Chat

LiveChat

Streamline customer support and ...

9.8

Very Good

Compare SnapEngage vs LiveChat

Crisp

Transforming customer ...

9.7

Very Good

Compare SnapEngage vs Crisp

LiveEngage

Revolutionizing customer ...

8.7

Very Good

Compare SnapEngage vs LiveEngage

Zendesk Chat

Boost customer engagement with ...

9.0

Compare SnapEngage vs Zendesk Chat

Zoho SalesIQ

Revolutionize your customer engagement.

8.9

Very Good

Compare SnapEngage vs Zoho SalesIQ

Smartchat

Connect, convert and grow your ...

8.3

Compare SnapEngage vs Smartchat

ChatFlow247

Boost conversions and engage ...

8.2

Very Good

Compare SnapEngage vs ChatFlow247

Freshchat

Upgrade your customer service with ...

9.5

Very Good

Compare SnapEngage vs Freshchat

Let's Connect

Connect, convert, and succeed with ...

8.2

Compare SnapEngage vs Let's Connect

View all SnapEngage alternatives

SnapEngage Reviews & Ratings

4.5

Very Good

Based on 156 ratings & 138 reviews

Rating Distribution

Excellent

(90)

Very Good

(36)

Good

(11)

Poor

(0)

Terible

(1)

Expert's Review generated by AI

SnapEngage stands out as a versatile and user-friendly live chat tool, highly praised for its proactive chat features that facilitate better customer engagement and increased revenue. The ease of use and customizability are key strengths, allowing users to reach out to customers efficiently and provide top-notch support. The integration with Salesforce and useful ...Read more

SnapEngage pros and cons

Easy to use with proactive chat for engaging customers and boosting revenue.
Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.
Customizable features for forms and pages, aiding communication with customers.
Efficient customer support team and useful stats summary for monitoring performance.
User-friendly interface for chat agents and customers, with easy customization options.

Issues with system integrations and outdated design can affect user experience.
Limits on chat disconnect time can be restrictive for ongoing conversations.

User Review

Tony

11/20/21

5 out of 5

Helping us reach out to our customers better

PROS: The proactive chat helps us reach out to customers, especailly those who might be ready to log off our website before completing a purchase. ...

Angelica

11/14/21

4 out of 5

A necessary tool for us to get our work done

PROS: SnapEngage has a great, useful layout. It keeps current chats front and center but allows you to easily access past chats and contact from other ...

Dawn

08/07/21

5 out of 5

A complete solution that provides us the needed data on customer engagement for our site

PROS: SnapEngage comes complete with all the reports we need and we get to know what the visitor does when they get to the site. If the report we need ...

Lawrence

08/04/21

5 out of 5

Provides for better and more frequent engagement that delivers greater revenue

PROS: SnapEngage makes the proactive chat process so fluid, letting us engage our customers more frequently and enjoy significantly more revenue in ...

View all Reviews

SnapEngage Customers

SnapEngage_customers_0

SnapEngage_customers_1

SnapEngage_customers_3

SnapEngage_customers_5

SnapEngage_customers_7

SnapEngage_customers_2

SnapEngage_customers_4

SnapEngage_customers_6

SnapEngage Support

Customer Service

24/7 (Live rep)

Online

Location

Boulder, Colorado

Reach out to SnapEngage Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

SnapEngage is a Live Chat Software. SnapEngage offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.

Some top alternatives to SnapEngage includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage and Tiledesk.

Yes, SnapEngage provides API.

Yes, SnapEngage provides mobile app.

SnapEngage is located in Boulder, Colorado

SnapEngage offers Free Trial, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the SnapEngage as of now.

The starting price of SnapEngage is $16/User/Month

Researched by Rajat Gupta