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What does 'Shortcut Messages' mean?

You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.

Software with Shortcut Messages functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
Intercom - Live Chat Software
Intercom

$59,

9.84.3Visit Website
LiveChat - Live Chat Software
LiveChat

$16, Billed Yearly

9.84.4Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
tawk.to - Live Chat Software
tawk.to
-9.74.2Visit Website
Crisp - Live Chat Software
Crisp

$25,

9.74.3Visit Website
JivoChat - Live Chat Software
JivoChat

$13, Billed Yearly

9.64.2Visit Website
BirdEye - Reputation Management Software
BirdEye
-9.64.2Visit Website
Freshchat - Live Chat Software
Freshchat

$15, Billed Yearly

9.54.5Visit Website
Olark - Live Chat Software
Olark
-9.44.3Visit Website
Provide Support - Live Chat Software
Provide Support

$8.25, Billed Yearly

9.34.5Visit Website
Comm100 Live Chat - Live Chat Software
Comm100 Live Chat

$29,

9.34.5Visit Website
SnapEngage - Live Chat Software
SnapEngage

$16,

9.34.5Visit Website
LiveHelpNow - Live Chat Software
LiveHelpNow

$9,

9.34.3Visit Website
Helpshift - Live Chat Software
Helpshift
-9.34.1Visit Website
Freshdesk Messaging (Formerly Freshchat) - Live Chat Software
Freshdesk Messaging (Formerly Freshchat)
-9.34.4Visit Website