You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.
Product | Free Trial | Starting Price | Spot Score | Rating | Actions |
---|---|---|---|---|---|
Intercom | $59, | 9.8 | 4.3 | Visit Website | |
LiveChat | $16, Billed Yearly | 9.8 | 4.4 | Visit Website | |
LiveAgent | $15, | 9.8 | 4.7 | Visit Website | |
tawk.to | - | 9.7 | 4.2 | Visit Website | |
Crisp | $25, | 9.7 | 4.3 | Visit Website | |
JivoChat | $13, Billed Yearly | 9.6 | 4.2 | Visit Website | |
BirdEye | - | 9.6 | 4.2 | Visit Website | |
Freshchat | $15, Billed Yearly | 9.5 | 4.5 | Visit Website | |
Olark | - | 9.4 | 4.3 | Visit Website | |
Provide Support | $8.25, Billed Yearly | 9.3 | 4.5 | Visit Website | |
Comm100 Live Chat | $29, | 9.3 | 4.5 | Visit Website | |
SnapEngage | $16, | 9.3 | 4.5 | Visit Website | |
LiveHelpNow | $9, | 9.3 | 4.3 | Visit Website | |
Helpshift | - | 9.3 | 4.1 | Visit Website | |
Freshdesk Messaging (Formerly Freshchat) | - | 9.3 | 4.4 | Visit Website |