Spot Score

tawk.to

Engage with customers in real-time, effortlessly.

4.2

(207)

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Overview

Features

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is tawk.to?

Affiliate Disclosure

tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and support tickets, creating a helpful and efficient environment. It simplifies the shopping experience by providing quick and relevant answers to customer queries. This platform is a one-stop solution for global customer communication, offering a centralized location for managing conversations. With easily identifiable FAQs, knowledgeable articles, and shortcuts, businesses can provide swift responses. tawk.to also offers real-time insights, allowing businesses to promptly provide customers with the information they need.

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

tawk.to software demo

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tawk.to Features

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Features Score:

tawk.to Pricing

Visit website

Free Trial

Not available

Pricing Model

Visit website

Pricing Plans

tawk.to

Monitor website visitors in real time
Localize messages
Collaborate and assign conversations
Answer chats from mobile device
Respond quickly with shortcuts

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Explore in-depth pricing

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JivoChat

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tawk.to Reviews & Ratings

4.2

Very Good

Based on 207 ratings & 274 reviews

Rating Distribution

Excellent

(176)

Very Good

(48)

Good

(6)

Poor

(8)

Terible

(36)

Expert's Review generated by AI

Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more

tawk.to pros and cons

User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Customizable to fit various needs, integrating knowledgebase and canned quick replies.

Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
Limited customizability for widget implementation to match website themes.

User Review

Asbjørn

06/24/24

1 out of 5

Very Disappointed with Tawk's Subscription Renewal

We got billed for a full year of Tawk without any warning. We only used Tawk briefly last year and didn’t expect it to auto-renew like this. It’s ...

Drahcir Naps

06/05/24

1 out of 5

They don't pay their employees on time

They don't pay their employees on time. Always almost a month's late. They give them a lot of lousy alibis. They probably should think about change of ...

Marco

06/05/24

4 out of 5

Simple and functional

I have a digital company and use tawk to for customer support on the site. it's quite convenient and simple, obviously you have a track of everything ...

Alex C

04/10/24

1 out of 5

Not Good

One of the worst things you can add to your site. Makes your website instantly terrible for anyone visiting – probably a good thing to have on your ...

View all Reviews

tawk.to Integrations

4.1

3.2

4.2

4.5

3.7

4.4

View all integrations

tawk.to Support

Customer Service

24/7 (Live rep)

Online

Location

Las Vegas, Nevada

Reach out to tawk.to Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

tawk.to is a Live Chat Software. tawk.to offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat and many more functionalities.

Some top alternatives to tawk.to includes ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat and Let's Connect.

Yes, tawk.to provides API.

Yes, tawk.to provides mobile app.

tawk.to is located in Las Vegas, Nevada

tawk.to offers pricing model

Yes, tawk.to can integrate with WordPress, Wix, Weebly, Squarespace and many more.You can find more integration for tawk.to here

The starting price is not disclosed by tawk.to. You can visit tawk.to pricing page to get the latest pricing.

Researched by Rajat Gupta