Video Chat
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist customers with issues when text alone isn't adequate during a video conversation. Customers and agents can pick up on speech cues and facial expressions using video. This face-to-face aspect makes video chat support the next best thing to an in-person interaction in terms of the human touch. As a result, when implemented correctly, it can help to diversify and humanise your digital customer service. Video chat support is also an excellent option to provide consumers with any necessary product training.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.
