spotsaas-logo
Get Listed

8.9

Spot Score

LivePerson - Live Chat Software

LivePerson

Upgrade your customer conversations with LivePerson.

Add to compare

LivePerson offers custom pricing plan

What is LivePerson?

LivePerson is the ultimate solution for companies looking to enhance their customer conversations and overall performance. With its cutting-edge conversation cloud, LivePerson allows users to easily create activated chat bots that work alongside human experts to address consumer intentions at scale. This personalized approach enables businesses to effectively engage with customers and manage conversations using an easy-to-use conversation manager. Additionally, LivePerson offers real-time conversation analysis to monitor key performance indicators for marketing, sales, and customer service. Its advanced intention manager gives companies insights into consumer intentions and allows them to optimize operations with cloud investments. With a user-friendly point-and-click interface, LivePerson makes it effortless to create automated chat flows, along with features like agent scheduling, database management, video chat, and visitor targeting.

Pricing

  • LivePerson offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

LivePerson software demo

View demo

Free LivePerson Alternatives

Recommended

Transform your website chats into ...

8.2

Visit websiteCompare LivePerson vs ZoomInfo Chat

Connect with your customers on all ...

9.8

Excellent

Visit websiteCompare LivePerson vs LiveAgent

Streamline customer support and ...

9.8

Very Good

Visit websiteCompare LivePerson vs LiveChat

Revolutionizing customer ...

8.7

Very Good

Visit websiteCompare LivePerson vs LiveEngage

Convert visitors into loyal ...

8.8

Good

Visit websiteCompare LivePerson vs MyLiveChat

Streamline customer engagement & ...

9.3

Very Good

Visit websiteCompare LivePerson vs SnapEngage

Connect, convert and grow your ...

8.3

Visit websiteCompare LivePerson vs Smartchat

Boost conversions and engage ...

8.2

Very Good

Visit websiteCompare LivePerson vs ChatFlow247

Connect, convert, and succeed with ...

8.2

Visit websiteCompare LivePerson vs Let's Connect

LivePerson Reviews & Ratings

3.7

Very Good

Based on 214 ratings & 309 reviews

Rating Distribution

Excellent

(182)

Very Good

(58)

Good

(12)

Poor

(12)

Terible

(45)

Expert's Review generated by AI

LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more

LivePerson pros and cons

  • Allows for managing messaging channels efficiently, including social networks and WhatsApp.

  • Customer support is approachable and responsive, providing positive experiences.

  • Empowers businesses with AI features for automating tasks and improving efficiency.

  • Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.

  • User-friendly interface with neat features for engaging with customers effectively.

  • Some users find the reporting suite cumbersome and require more user-friendly options.

  • Limited modularity in pricing may restrict access to all features.

  • Inconsistencies in product guidance and advice can be challenging for users.

  • The platform can have a learning curve and may not be intuitive for all users.

  • Marketplace lacks a variety of apps and connectors for advanced functionalities.

User Review

QN

Qusai Nasr

06/03/24

1 out of 5

LivePerson totally sucks.

LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any ...

Read more

QN

Qusai Nasr

06/03/24

1 out of 5

LivePerson totally sucks.

LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any ...

Read more

CB

Csongor Botos

02/11/24

1 out of 5

horrible experience

horrible experience. difficult to use. it logs you out. just awful

CB

Csongor Botos

02/11/24

1 out of 5

horrible experience

horrible experience. difficult to use. it logs you out. just awful

LivePerson Support

Customer Service

Online

Location

New York, New York

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

LivePerson is a Live Chat Software. LivePerson offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat and many more functionalities.

Some top alternatives to LivePerson includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.

Yes, LivePerson provides API.

No, LivePerson doesn't provide mobile app.

LivePerson is located in New York, New York

LivePerson offers Quotation Based pricing model

We don't have information regarding integrations of the LivePerson as of now.

The starting price is not disclosed by LivePerson. You can visit LivePerson pricing page to get the latest pricing.

author img

Researched by Rajat Gupta