8.9
Spot Score
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LivePerson offers custom pricing plan
LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Empowers businesses with AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 1-10 out of 309
QN
Qusai Nasr
06/03/24
LivePerson totally sucks.
LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any business I care about. It will be a matter of time before they get convinced to transfer to another better solution.
QN
Qusai Nasr
06/03/24
LivePerson totally sucks.
LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any business I care about. It will be a matter of time before they get convinced to transfer to another better solution.
CB
Csongor Botos
02/11/24
horrible experience
horrible experience. difficult to use. it logs you out. just awful
CB
Csongor Botos
02/11/24
horrible experience
horrible experience. difficult to use. it logs you out. just awful
AU
Anonymous User
12/25/23
"The system enables demand and personnel management"
What do you like best about LivePerson? Liveperson system help to manage messaging channel of our service.incuding social networks and WhatsApp What do you dislike about LivePerson? Online reports and dashboard require improvement What problems is LivePerson solving and how is that benefiting you? Allow customers contact channels other than phone
AU
Anonymous User
12/21/23
"Adding Value to the account."
What do you like best about LivePerson? I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and ...
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SB
Stuart B
11/21/23
"BT Business - Live Person review"
What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...
Read more
SB
Stuart B
11/21/23
"BT Business - Live Person review"
What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...
Read more
SB
Stuart B
11/21/23
"BT Business - Live Person review"
What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...
Read more
SB
Stuart B
11/21/23
"BT Business - Live Person review"
What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...
Read more
