LivePerson Reviews in February 2025: User Ratings, Pros & Cons

LivePerson totally sucks.

LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any business I care about. It will be a matter of time before they get convinced to transfer to another better solution.

LivePerson totally sucks.

LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any business I care about. It will be a matter of time before they get convinced to transfer to another better solution.

horrible experience

horrible experience. difficult to use. it logs you out. just awful

horrible experience

horrible experience. difficult to use. it logs you out. just awful

"The system enables demand and personnel management"

What do you like best about LivePerson? Liveperson system help to manage messaging channel of our service.incuding social networks and WhatsApp What do you dislike about LivePerson? Online reports and dashboard require improvement What problems is LivePerson solving and how is that benefiting you? Allow customers contact channels other than phone

"Adding Value to the account."

What do you like best about LivePerson? I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and ...

"BT Business - Live Person review"

What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...

"BT Business - Live Person review"

What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...

"BT Business - Live Person review"

What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...

"BT Business - Live Person review"

What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...