Route to Human
Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the AI to a live human agent. This ensures that users receive personal assistance when needed, particularly for issues requiring empathy or detailed explanations. It provides the perfect balance between automation and human touch.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
