AI Agent Features

AI-human collaboration refers to the partnership between artificial intelligence systems and human workers to achieve tasks efficiently. AI handles repetitive, data-heavy, or complex compu...read more

Voice recognition is a technology powered by AI that processes spoken words and converts them into text or commands. It enables devices to understand and respond to human speech. Popular e...read more

AI models are the core frameworks or algorithms that enable artificial intelligence to function effectively. These models are trained on data to understand, predict, and solve specific tas...read more

An AI voice assistant is an intelligent system that interacts with users through voice commands. It performs tasks such as setting alarms, answering questions, or managing smart devices. P...read more

AI voice chat combines voice recognition with conversational AI to allow real-time spoken interactions with users. It’s commonly used in customer service to answer queries or guide users t...read more

Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the AI to a live human agent. This ensures that user...read more

Searchable articles are digital resources made accessible through AI systems, enabling users to find relevant information quickly. These can include FAQs, how-to guides, or product manuals...read more

Call transfer is a feature in AI-enabled communication systems that redirects calls from one agent or department to another. This ensures that the user’s query is handled by the right expe...read more

Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically require cognitive abilities such as learning, reasoni...read more