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What does 'Co-Browsing' mean?

With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access, the support agent might quickly identify the issue, document it, and, if possible, resolve it in one session. Not only can the agent assist the customer in reaching their goal, but they can also take complete control of their browser if necessary. Your consumer doesn't have to do anything while your agent investigates the issue straight away. They do not need to install, download, or set up any additional software. Co-browsing is also private and safe because the agent only has access to the user's browser and cannot view or interact with additional information such as the user's tabs, files, or desktop.

Software with Co-Browsing functionality

ProductFree TrialStarting PriceSpot ScoreRatingActions
Intercom - Live Chat Software
Intercom

$59,

9.84.3Visit Website
LiveChat - Live Chat Software
LiveChat

$16, Billed Yearly

9.84.4Visit Website
LiveAgent - Help Desk Software
LiveAgent

$15,

9.84.7Visit Website
tawk.to - Live Chat Software
tawk.to
-9.74.2Visit Website
Crisp - Live Chat Software
Crisp

$25,

9.74.3Visit Website
JivoChat - Live Chat Software
JivoChat

$13, Billed Yearly

9.64.2Visit Website
BirdEye - Reputation Management Software
BirdEye
-9.64.2Visit Website
Freshchat - Live Chat Software
Freshchat

$15, Billed Yearly

9.54.5Visit Website
Olark - Live Chat Software
Olark
-9.44.3Visit Website
Provide Support - Live Chat Software
Provide Support

$8.25, Billed Yearly

9.34.5Visit Website
Comm100 Live Chat - Live Chat Software
Comm100 Live Chat

$29,

9.34.5Visit Website
SnapEngage - Live Chat Software
SnapEngage

$16,

9.34.5Visit Website
LiveHelpNow - Live Chat Software
LiveHelpNow

$9,

9.34.3Visit Website
Helpshift - Live Chat Software
Helpshift
-9.34.1Visit Website
Freshdesk Messaging (Formerly Freshchat) - Live Chat Software
Freshdesk Messaging (Formerly Freshchat)
-9.34.4Visit Website