Spot Score

Freshdesk Messaging (Formerly Freshchat)

Effortless customer service for the digital world.

4.4

(263)

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Overview

Features

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is Freshdesk Messaging (Formerly Freshchat)?

Affiliate Disclosure

Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter Conversations and Self-service options, customers can easily resolve queries on first and third party platforms. Engage your customers with the best-in-class AI chatbots, available in 33+ languages to cater to global users. Gain valuable insights and improve productivity with real-time reports, all while automating business workflows. Experience the power of customized messaging in your preferred language with Freshdesk Messaging.

Pricing

Free Trial available

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Freshdesk Messaging (Formerly Freshchat) software demo

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Freshdesk Messaging (Formerly Freshchat) Features

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Features Score:

Freshdesk Messaging (Formerly Freshchat) Pricing

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Free Trial

Yes, It's available

Freshdesk Messaging (Formerly Freshchat) Pricing

Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription )

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Screenshots of the Freshdesk Messaging (Formerly Freshchat) Pricing Page

Disclaimer: Pricing information for Freshdesk Messaging (Formerly Freshchat) is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Freshdesk Messaging (Formerly Freshchat)

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

Expert's Review generated by AI

Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more

Freshdesk Messaging (Formerly Freshchat) pros and cons

Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Simple design and color schemes, making it visually appealing and easy to search for information.

Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.

User Review

Azra N

06/19/24

5 out of 5

"Easy to use"

What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?

Azra N

06/19/24

5 out of 5

"Easy to use"

What do you like best about FreshChat? very convenient to use and easy to access What do you dislike about FreshChat?

Ace N

05/22/24

5 out of 5

"Freshchat Review"

What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use

Ace N

05/22/24

5 out of 5

"Freshchat Review"

What do you like best about FreshChat? -Direcly integrated with CRM -Easy to use

View all Reviews

Freshdesk Messaging (Formerly Freshchat) Integrations

4.5

3.9

4.4

4.1

4.5

4.6

4.2

4.5

4.5

4.5

4.4

4.3

4.4

4.5

3.3

View all integrations

Freshdesk Messaging (Formerly Freshchat) Support

Contact

+1 650 513 0514

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Mateo, CA

Reach out to Freshdesk Messaging (Formerly Freshchat) Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Messaging (Formerly Freshchat) is a Live Chat Software. Freshdesk Messaging (Formerly Freshchat) offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.

Some top alternatives to Freshdesk Messaging (Formerly Freshchat) includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat and Tiledesk.

Yes, Freshdesk Messaging (Formerly Freshchat) provides API.

Yes, Freshdesk Messaging (Formerly Freshchat) provides mobile app.

Freshdesk Messaging (Formerly Freshchat) is located in San Mateo, CA

Freshdesk Messaging (Formerly Freshchat) offers Free Trial, Freemium, Subscription pricing models

Yes, Freshdesk Messaging (Formerly Freshchat) can integrate with Stripe Payments, Upscope, TeamViewer, Klaviyo and many more.You can find more integration for Freshdesk Messaging (Formerly Freshchat) here

The starting price is not disclosed by Freshdesk Messaging (Formerly Freshchat). You can visit Freshdesk Messaging (Formerly Freshchat) pricing page to get the latest pricing.

Researched by Rajat Gupta