Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing based on specific triggers, set up and deploy pop-up carts or create a structured sales process from start to finish.
Disclaimer: Pricing information for Zendesk Sell is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Zendesk Sell (formerly Base CRM) has consistently received positive feedback for its intuitive and user-friendly interface, making it accessible even for beginners. Users universally appreciate its robust features, such as seamless integration with Zendesk Support, email syncing, and VoIP capabilities, which streamline workflows and centralize communication. The ...Read more
Zendesk Sell pros and cons
Intuitive and user-friendly platform, with a minimal learning curve, even for non-technical users.
Seamless integration with other tools like Zendesk Support, G-Suite, Mailchimp, and PandaDoc enhances functionality and workflow.
Mobile-friendly application supports on-the-go productivity and lead management.
Robust automation features streamline tasks, reducing manual effort and improving efficiency.
Comprehensive reports and goal tracking support effective sales management and performance monitoring.
Customizable fields, dashboards, and pipelines cater to diverse business needs and workflows.
Strong focus on CRM essentials like tracking communications, deals, and client interactions in one place.
Email, call, and SMS integration ensures smooth communication and interaction history tracking.
Gamification features like sales goal tracking increase motivation and productivity among teams.
Excellent customer support with prompt responses to queries and troubleshooting.
Limited integration and extension options, especially for bulk emails, phone systems, or advanced automation features without third-party tools.
Customization capabilities for reports, workflows, and user preferences feel limited and less flexible.
Performance issues like occasional slowness or audio drops in certain scenarios.
Documentation and clarity about plan-specific features could be improved to avoid confusion during setup.
Some users experience challenges with features like data import/merging or managing duplicate entries efficiently.
Lack of advanced features like a stronger social media marketing integration or built-in marketing automation tools.
Reliance on external tools for essential functions (e.g., Mailchimp, Zapier) adds complexity and cost to workflows.
Minor UI/UX issues, such as slow search functionality or basic navigation inefficiencies for large teams.
Some features, like bulk email restrictions and attachments to appointments, feel inadequate for larger organizations.
Annual renewal charges without clear reminders and rigid refund policies are frustrating for small businesses.
User Review
KM
Karla M
12/11/23
5 out of 5
"Great platform."
What do you like best about Zendesk Sell?
It is an intuitive platform and easy to use.
What do you dislike about Zendesk Sell?
AU
Anonymous User
07/01/23
5 out of 5
"Amazing experience"
What do you like best about Zendesk Sell?
Easy to use and provide help from it to others
What do you dislike about Zendesk Sell?
KS
Kishan Singh T
04/27/23
5 out of 5
"I am using Zendesk form past 2 year in my organization"
What do you like best about Zendesk Sell?
user-friendly easy to use all good for now
What do you dislike about Zendesk Sell?
AD
Adam D
11/29/22
5 out of 5
"Zendesk is a solid all around platform that is extremely easy to use and navigate through"
What do you like best about Zendesk Sell?
Simplified navigation makes it easy to train and skill ups are fairly seamless.
What do you dislike about ...
Stuck on something? We're here to help with all the questions and answers in one place.
Zendesk Sell is a CRM Software. Zendesk Sell offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Some top alternatives to Zendesk Sell includes Pipedrive, HubSpot CRM, ClickUp, Freshsales and Pipeline CRM.
Yes, Zendesk Sell provides API.
Yes, Zendesk Sell provides mobile app.
Zendesk Sell is located in San Francisco, California
