When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistance from a more experienced agent, they can use transfers and supervision. As a result, there's no need to put clients on hold when in doubt. With a few clicks, agents can move talks to another agent or group. The recipient can then follow up on the case right away and respond in a matter of seconds. The configuration is simple and allows you to choose which Live chat group the chat will be migrated to and set up a message if all of the agents are unavailable.
Product | Free Trial | Starting Price | Spot Score | Rating | Actions |
---|---|---|---|---|---|
Intercom | $59, | 9.8 | 4.3 | Visit Website | |
LiveChat | $16, Billed Yearly | 9.8 | 4.4 | Visit Website | |
LiveAgent | $15, | 9.8 | 4.7 | Visit Website | |
tawk.to | - | 9.7 | 4.2 | Visit Website | |
Crisp | $25, | 9.7 | 4.3 | Visit Website | |
JivoChat | $13, Billed Yearly | 9.6 | 4.2 | Visit Website | |
BirdEye | - | 9.6 | 4.2 | Visit Website | |
Freshchat | $15, Billed Yearly | 9.5 | 4.5 | Visit Website | |
Olark | - | 9.4 | 4.3 | Visit Website | |
Provide Support | $8.25, Billed Yearly | 9.3 | 4.5 | Visit Website | |
Comm100 Live Chat | $29, | 9.3 | 4.5 | Visit Website | |
SnapEngage | $16, | 9.3 | 4.5 | Visit Website | |
LiveHelpNow | $9, | 9.3 | 4.3 | Visit Website | |
Helpshift | - | 9.3 | 4.1 | Visit Website | |
Freshdesk Messaging (Formerly Freshchat) | - | 9.3 | 4.4 | Visit Website |