- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
An ideal customer service software
(143 ratings)
Starts from $29/User/Month
Overview
Features
Pricing
Alternatives
Media
Integrations
Customers
FAQs
Support
9.3/10
Spot Score
You can also consider
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ... Read More
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Businesses can customize their content and experiences for specific visitor categories via visitor targeting. It entails developing the segments you'll need to target the precise visitors you're looking for and meet your business objectives. In addition, you can be more proactive with targeted messages. They're like approaching a customer in a physical store, but online. They let you make announcements, present new items, and provide assistance to your website users. Depending on user behavior, traffic source, and traffic trends, you can build up various types of customized messaging.
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist customers with issues when text alone isn't adequate during a video conversation. Customers and agents can pick up on speech cues and facial expressions using video. This face-to-face aspect makes video chat support the next best thing to an in-person interaction in terms of the human touch. As a result, when implemented correctly, it can help to diversify and humanise your digital customer service. Video chat support is also an excellent option to provide consumers with any necessary product training.
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistance from a more experienced agent, they can use transfers and supervision. As a result, there's no need to put clients on hold when in doubt. With a few clicks, agents can move talks to another agent or group. The recipient can then follow up on the case right away and respond in a matter of seconds. The configuration is simple and allows you to choose which Live chat group the chat will be migrated to and set up a message if all of the agents are unavailable.
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is created through message routing. Turning the chat widget into a contact form emailed to an agent when a visitor fills it out is an example. You probably set up an offline form on your website when you're away from the office or asleep. Customers can leave their contact information and a query in this manner, and you can reach once you're back in your Live Chat program. Unfortunately, clients are sometimes turned off by this one-way dialogue. After all, they don't want to send a message "into the void" and wait an unknown amount of time for a response.
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retrieval. Many knowledge bases are built on artificial intelligence, allowing them to store data and solve problems using data from previous experiences recorded in the knowledge base. Data management technologies, varying from relational databases to data warehouses, are used in knowledge management systems. Some knowledge bases are nothing more than indexed encyclopedic information, while others are interactive and respond to the user's input. A knowledge database is more than just a place to store data; it can also be used to make intelligent judgments using artificial intelligence.
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access, the support agent might quickly identify the issue, document it, and, if possible, resolve it in one session. Not only can the agent assist the customer in reaching their goal, but they can also take complete control of their browser if necessary. Your consumer doesn't have to do anything while your agent investigates the issue straight away. They do not need to install, download, or set up any additional software. Co-browsing is also private and safe because the agent only has access to the user's browser and cannot view or interact with additional information such as the user's tabs, files, or desktop.
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick decisions. Agent scheduling is the term for this. Agent scheduling aids in generating reports that compare schedules to agent performance and identifies schedule anomalies for agent evaluation and coaching. Unscheduling an agent from a shift in the schedule, evaluating a score function for each of a plurality of possible schedules that have the agent scheduled for different possible shifts, and selecting an improved schedule from among the plurality of possible schedules are all examples of methods for improving an agent schedule. The enhanced schedule is distinguished by a higher score function value.
Starts from $29
Yearly plans
Show all features
Team (Live Chat)
$29
/User/Month
Unlimited chats
Audio & Video chat
Configurable chat button and window
Web, desktop, and mobile app for agents
Real-time visitor and agent monitoring
Upload files and screenshots
Basic reporting
MaximumOn™ (cloud only)
Business (Live Chat)
$49
/User/Month
Everything in Team, plus:
Multi-language chat and auto-translation
Canned messages
Routing by department
Advanced auto chat invitation
Manual chat invitation
Custom visitor filter
Add internal note
Enterprise (Live Chat)
Everything in Business, plus:
Dynamic chat campaigns
Advanced routing and allocation rules
Visitor segmentation
PCI DSS compliance
Credit card masking
Visitor SSO
Agent console extension
Team (Omnichannel)
$59
/User/Month
Everything in Live Chat Team, plus:
Email, Facebook, Twitter*, WhatsApp business, WeChat, LINE, Telegram and SMS
Knowledge Base with unlimited articles and images
Save visitor as Contact
Block unwanted senders
1-year data storage
Screenshot of the Comm100 Live Chat Pricing Page (Click on the image to visit Comm100 Live Chat 's Pricing page)
Disclaimer: Pricing information for Comm100 Live Chat is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Contact
+1 877-305-0464
Customer Service
24/7 (Live rep)
Business Hours
Online
Location
Vancouver, Canada
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live chat. With Comm100, website visitors are easily converted to customers with the help of powerful tools like audio, video chat, and co-browsing. The software also automates mundane tasks, allowing agents to focus on more critical tasks. With features like Agent Assist, businesses can improve response time and customer satisfaction. Comm100 helps businesses go above and beyond to meet their customers' expectations.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta