Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized messages based on customer behavior, while the analytics feature helps you monitor your chat volume and agent productivity for continuous improvements. Upgrade your customer service game with Zendesk Chat.
Disclaimer: Pricing information for Zendesk Chat is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture customization, and easy chat management. The ability to handle multiple chats simultaneously and personalize responses enhances user experience. While occasional disconnections may ...Read more
Zendesk Chat pros and cons
Integrates well with other Zendesk products for seamless customer support management.
Easy to use interface, allowing for efficient communication and chat management.
Real-time connection and communication with customers, facilitating prompt issue resolution.
Provides a range of useful features like chat hours, notifications, triggers, and automations.
User-friendly platform for both administrators and agents, enhancing productivity and efficiency.
Some challenges with integration, especially when accessing CRM software behind firewalls.
Lack of advanced capabilities like screen sharing for both agents and customers.
Limited customization options in certain features like the rating system.
User Review
AI
Administrator in Computer Hardware
12/04/19
5 out of 5
"Total Business Game Changer"
What do you like best?
Zopim Chat, I used to also use this remotely from my mobile phone. You can have a notification noise or desktop pop up to warn ...
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MC
Maria C
11/29/19
5 out of 5
"Low cost for I.T Support"
What do you like best?
Low cost and theire is a free version,Live training, Geo Targeting
What do you dislike?
The downside is there isnt an ability ...
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UI
User in Retail
11/25/19
4 out of 5
"Lots of great Features"
What do you like best?
I like the ease of use and that you can access chats at any time by being logged into Zendesk support
What do you dislike?
I ...
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UI
User in Gambling & Casinos
11/19/19
4 out of 5
"First time user of zen desk"
What do you like best?
The chat allocation process between agents, the option to change profile pictures. Easy to create shortcuts and tag system to ...
Stuck on something? We're here to help with all the questions and answers in one place.
Zendesk Chat is a Live Chat Software. Zendesk Chat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.
Yes, Zendesk Chat provides API.
Yes, Zendesk Chat provides mobile app.
Zendesk Chat is located in San Francisco, California