- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
live chat software that improves customer engagement
Starts from $19/User/Month when Billed Yearly
Overview
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Pricing
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Media
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Support
9.0/10
Spot Score
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Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The ... Read More
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Businesses can customize their content and experiences for specific visitor categories via visitor targeting. It entails developing the segments you'll need to target the precise visitors you're looking for and meet your business objectives. In addition, you can be more proactive with targeted messages. They're like approaching a customer in a physical store, but online. They let you make announcements, present new items, and provide assistance to your website users. Depending on user behavior, traffic source, and traffic trends, you can build up various types of customized messaging.
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistance from a more experienced agent, they can use transfers and supervision. As a result, there's no need to put clients on hold when in doubt. With a few clicks, agents can move talks to another agent or group. The recipient can then follow up on the case right away and respond in a matter of seconds. The configuration is simple and allows you to choose which Live chat group the chat will be migrated to and set up a message if all of the agents are unavailable.
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messaging. Persistent chat allows you to establish long-lasting topic-based discussion rooms. Persistent chat rooms are places where a group of people who share a common interest can connect and work. You can share and find ideas and information by browsing or searching the chat history, and you may share and find ideas and information by submitting messages in real time. You can use persistent chat to search for material both within and across rooms, as well as establish alerts (notifications) and filters (subject feeds) to keep track of talks in certain rooms and about specific topics. Additionally, you have the option to build and run your own chat room.
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is created through message routing. Turning the chat widget into a contact form emailed to an agent when a visitor fills it out is an example. You probably set up an offline form on your website when you're away from the office or asleep. Customers can leave their contact information and a query in this manner, and you can reach once you're back in your Live Chat program. Unfortunately, clients are sometimes turned off by this one-way dialogue. After all, they don't want to send a message "into the void" and wait an unknown amount of time for a response.
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retrieval. Many knowledge bases are built on artificial intelligence, allowing them to store data and solve problems using data from previous experiences recorded in the knowledge base. Data management technologies, varying from relational databases to data warehouses, are used in knowledge management systems. Some knowledge bases are nothing more than indexed encyclopedic information, while others are interactive and respond to the user's input. A knowledge database is more than just a place to store data; it can also be used to make intelligent judgments using artificial intelligence.
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access, the support agent might quickly identify the issue, document it, and, if possible, resolve it in one session. Not only can the agent assist the customer in reaching their goal, but they can also take complete control of their browser if necessary. Your consumer doesn't have to do anything while your agent investigates the issue straight away. They do not need to install, download, or set up any additional software. Co-browsing is also private and safe because the agent only has access to the user's browser and cannot view or interact with additional information such as the user's tabs, files, or desktop.
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, and speakers. The function is available on the Professional and Enterprise plans and unlimited incoming calls. When a visitor selects the Call Me button, they will be given the option of calling from their computer or their phone. You will see that the visitor is dialing from a computer and will receive a call from a system. When a visitor clicks the Call Me button and then picks the call by phone option, a plan will call them. When a guest calls from a phone, your agent will be able to view the visitor's phone number.
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick decisions. Agent scheduling is the term for this. Agent scheduling aids in generating reports that compare schedules to agent performance and identifies schedule anomalies for agent evaluation and coaching. Unscheduling an agent from a shift in the schedule, evaluating a score function for each of a plurality of possible schedules that have the agent scheduled for different possible shifts, and selecting an improved schedule from among the plurality of possible schedules are all examples of methods for improving an agent schedule. The enhanced schedule is distinguished by a higher score function value.
Starts from $19 when Billed Yearly
Monthly plans
Show all features
Sell Team
$25
Email integration
Up to 3 paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT
User limits - Up to 3 paid users
Document storage - 2GB/user
Sell professional
$59
Email integration
Unlimited paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sell Enterprise
$125
Email integration
Unlimited paid users
2 sales pipelines
Built-in click-to-dial, call recording, & power dialer
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sell Elite
$249
User limits - Unlimited paid users
Document storage - 25GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)
Number of sales pipelines - Unlimited
Customizable sales pipeline
Custom Data Fields, Filters, and Tags
Yearly plans
Show all features
Sell Team
$19
/User/Month
Email integration
Up to 3 paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT
User limits - Up to 3 paid users
Document storage - 2GB/user
Sell professional
$49
/User/Month
Email integration
Unlimited paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sell Enterprise
$99
/User/Month
Email integration
Unlimited paid users
2 sales pipelines
Built-in click-to-dial, call recording, & power dialer
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sell Elite
$199
/User/Month
User limits - Unlimited paid users
Document storage - 25GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)
Number of sales pipelines - Unlimited
Customizable sales pipeline
Custom Data Fields, Filters, and Tags
Sell Team
$25
Email integration
Up to 3 paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT
User limits - Up to 3 paid users
Document storage - 2GB/user
Sell professional
$59
Email integration
Unlimited paid users
1 custom sales pipeline
Built-in click-to-dial & call recording
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sell Enterprise
$125
Email integration
Unlimited paid users
2 sales pipelines
Built-in click-to-dial, call recording, & power dialer
Fully featured mobile CRM
Apps & integrations - PREBUILT & CUSTOM
Personalized bulk emailing
Unlimited email templates
Sell Elite
$249
User limits - Unlimited paid users
Document storage - 25GB/user
Data Imports
Duplicate Detection
Round robin (automated distribution)
Number of sales pipelines - Unlimited
Customizable sales pipeline
Custom Data Fields, Filters, and Tags
Screenshot of the Zendesk Chat Pricing Page (Click on the image to visit Zendesk Chat 's Pricing page)
Disclaimer: Pricing information for Zendesk Chat is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Contact
888-670-4887
Customer Service
Business Hours
Online
Location
San Francisco, California
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized messages based on customer behavior, while the analytics feature helps you monitor your chat volume and agent productivity for continuous improvements. Upgrade your customer service game with Zendesk Chat.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta