Zendesk Chat Reviews in February 2025: User Ratings, Pros & Cons

"Total Business Game Changer"

What do you like best? Zopim Chat, I used to also use this remotely from my mobile phone. You can have a notification noise or desktop pop up to warn you of a customer on your website. What do you dislike? The Green Colour, but other than that it was a pleasure to use. Recommendations to others considering the product: Definitely worth investing in for your business no matter how large or small. People expect service when they go on your website. Move with the times and get Zendesk. What ...

"Low cost for I.T Support"

What do you like best? Low cost and theire is a free version,Live training, Geo Targeting What do you dislike? The downside is there isnt an ability to do screen sharing sometimes thats important when troubleshooting to help better understand the problem What problems are you solving with the product? What benefits have you realized? The ability to save customer churn by making achat feature available for evberyone to get guidance

"Lots of great Features"

What do you like best? I like the ease of use and that you can access chats at any time by being logged into Zendesk support What do you dislike? I don't like that you can still see incoming chats when you're unavailable or you have hit your chat limit Recommendations to others considering the product: I would definitely recommend this product to anyone looking for an online chat tool What problems are you solving with the product? What benefits have you realized? Zendesk chat has made it ...

"First time user of zen desk"

What do you like best? The chat allocation process between agents, the option to change profile pictures. Easy to create shortcuts and tag system to locate relevant chats later. Emojis can be used for both agents and customers. What do you dislike? when a chat disconnects on the customers side they assume we have cut them off, and go to the back of the queue when they reconnect. Recommendations to others considering the product: User friendly chat function for both agents and customers. ...

"Easy and quick internal chat"

What do you like best? Can quickly see who is available for chat and instantly receive a reply What do you dislike? Accuracy of online status for available chat is sometimes wrong What problems are you solving with the product? What benefits have you realized? Quick questions can be easily resolved without leaving your desk and while still working on a project

"Easy way to navigate through customer concerns"

What do you like best? I really like how Zendesk can separate incoming tickets to the right responders. It also allows for us internally to discuss and resolve customer concerns. What do you dislike? I wish there was more of the customer concern displayed in the general screen - this would make it simpler to navigate to the higher priority concerns. What problems are you solving with the product? What benefits have you realized? Zendesk chat is integrated with our social channels. This ...

"Zendesk Chat for beginners"

What do you like best? It's helpful to have both our regular correspondence and chat all in one place. Streamlined! What do you dislike? You have to add the tags while the chat is live, you can't go back afterwards What problems are you solving with the product? What benefits have you realized? It has been able to streamline having both email and chat in one place

"Zendesk Chat cost less delivers more"

What do you like best? Zendesk chat provides everything you need from a live chat software.managing different chats at one time and templates are the best two things.Switching between chats is easy.Also transferring your chat to another agent is also better because it pops up on the screen so the other agent doesnt miss it. What do you dislike? Although it has many features and its configured in a way that its less likely to face much issues with the software but if incase you need help ...

"Good for online chat"

What do you like best? Good for online chat...easy to install & use... What do you dislike? There is nothing to dislike about zendesk chat... What problems are you solving with the product? What benefits have you realized? Using on our website...

"Handy tool!"

What do you like best? Zendesk is a cloud-based helpdesk solution which is very flexible and reliable. The interface is simple and easy to use and could be setup within minutes. It is a fantastic support ticket management system and is very easy to use via direct ticket submission platform. It also allows to send customer emails directly to the support queue which is very helpful. The self-help service portal is available 24/7 and is very effective. It supports web and mobile and is well ...