Zendesk Chat Reviews in January 2025: User Ratings, Pros & Cons

"Total Business Game Changer"

What do you like best? Zopim Chat, I used to also use this remotely from my mobile phone. You can have a notification noise or desktop pop up to warn you of a customer on your website. What do you dislike? The Green Colour, but other than that it was a pleasure to use. Recommendations to others considering the product: Definitely worth investing in for your business no matter how large or small. People expect service when they go on your website. Move with the times and get Zendesk. What ...

"Low cost for I.T Support"

What do you like best? Low cost and theire is a free version,Live training, Geo Targeting What do you dislike? The downside is there isnt an ability to do screen sharing sometimes thats important when troubleshooting to help better understand the problem What problems are you solving with the product? What benefits have you realized? The ability to save customer churn by making achat feature available for evberyone to get guidance

"Easy and quick internal chat"

What do you like best? Can quickly see who is available for chat and instantly receive a reply What do you dislike? Accuracy of online status for available chat is sometimes wrong What problems are you solving with the product? What benefits have you realized? Quick questions can be easily resolved without leaving your desk and while still working on a project

"Good for online chat"

What do you like best? Good for online chat...easy to install & use... What do you dislike? There is nothing to dislike about zendesk chat... What problems are you solving with the product? What benefits have you realized? Using on our website...

"Best live chat ever for business "

What do you like best? M using zendesk for my websites it’s helpful What do you dislike? I think not negative thing in zendesk I was using that many years Recommendations to others considering the product: People using zendesk free live that pack What problems are you solving with the product? What benefits have you realized? Using zendesk I got more lead from my money sites

"customer friendly"

What do you like best? i'ts easy to assign roles and manage and easy to use for both agents, admins, and customers. What do you dislike? it completely not useful when integrated with knowledgebase. What problems are you solving with the product? What benefits have you realized? customer interaction.

"Zendesk is very helpful and reliable!"

What do you like best? I like Zendesk Chat's speed and the ease of monitoring chat activity using it. What do you dislike? Sometimes there are service outages and that can be frustrating, but I don't think that's really anything Zendesk can do anything about. They are prompt in communicating what's happening and also making sure it's fixed. What problems are you solving with the product? What benefits have you realized? We're solving the problem of chatting with our customers - this is ...

"Efficient Chat System"

What do you like best? I love the layout of Zendesk chat! It can be accessed right within Zendesk itself, prompts you with notifications, and you can handle multiple chats all in one widget. You can see what other agents are online, transfer, etc. A lot of options to personalize this feature! What do you dislike? I can't think of anything. If I had to make something up, I would like to personalize the chat with a range of background colors to make it my own :) What problems are you solving ...

"I love Zendesk!"

What do you like best? I love that each interaction is recorded in case you ever have to go back and pull up proof of a conversation. What do you dislike? Tickets sometimes bounce to other users that may have assisted on the ticket instead of the person who solved the issue. Recommendations to others considering the product: If you're looking for a software that allows you to solve user issues in real-time, Zendesk is it. What problems are you solving with the product? What benefits have ...

"Zendesk is a great tool for customer service!"

What do you like best? The platform is extremely customizable in terms of letting you choose a template or fine-tune the design to your liking. While our marketing manager used this feature more, Zendesk offers helpful in-platform analytics. As the customer service manager, you can easily see how your agents are performing and what pages visitors are on before they reach out to you. You can also track chat logs and data over time. What do you dislike? A free version of Zopim is available, ...