Compare Zendesk Chat vs LiveChat vs ZoomInfo Chat

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• Integrates well with other Zendesk products for seamless customer support management.

• Easy to use interface, allowing for efficient communication and chat management.

• Real-time connection and communication with customers, facilitating prompt issue resolution.

• Provides a range of useful features like chat hours, notifications, triggers, and automations.

• Some challenges with integration, especially when accessing CRM software behind firewalls.

• Lack of advanced capabilities like screen sharing for both agents and customers.

• Limited customization options in certain features like the rating system.

• Issues with accuracy of online status at times, affecting chat availability perceptions.

• Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

• Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.

• Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.

• Automation and asynchronous communication, user-friendly for small business owners.

• Limited number of active accounts, hindering flexibility during certain periods of high volume.

• Learning curve can be tricky, requiring time and effort to overcome.

• Some features, like tracking sales post-chat and Google events, hard to configure easily and may require complex setup with tech support.

• Issues with small language barriers and occasional glitches causing lag, affecting user experience.